ANINE BINGReviews of eu.aninebing.com

MEGA UNPROFESSIONELL musste meine rücksendung nach fünfmaligem nachfragen letztendlich selbst bezahlen und hatte nur noch 6 tage übrig bis eingang in belgien von meiner bestellung, da mir tagelang niemand über die costumer-mail geantwortet hat. ich musste über den 24/7 chat kontakt aufnehmen um zu fahren, dass ich gar keinen anspruch auf den kostenfreien return über den qr code habe. nun musste ich 20 EUR bei der post selbstständig für meinen return bezahlen in der hoffnung, dass sie mein paket auch in einem karton zurückenehmen, da es in der originalverpackung aus plastik nicht versendbar war!!! NIE WIEDER ANINE BING !

Handlet fra Aninebing til Norge. Sjekket på forhånd at de var medlem på listen for VOEC-ordningen på Skatteetaten, og de var oppført. Likevel måtte jeg betale MVA og toll på kjøpet mitt. Da jeg tok kontakt med kundeservice og ba om det ekstra jeg betalte for MVA, slik Skatteetaten oppgir at man skal, ville de ikke hjelpe. Fikk ingen forklaring på spørsmålene mine rundt reglene de må følge under VOEC-ordningen, hvor MVA må være inkludert i prisen på nettsiden. Tok også kontakt med Skatteetaten som sa de skulle følge opp med Anine Bing, men fikk aldri oppklarende svar fra selskapet og aldri pengene tilbake (noe de er pliktige til å gjøre under VOEC). Vær klar for å betale toll hvis du kjøper fra nettsiden deres, selv om de er oppført på VOEC-listen.

Une vraie arnaque ce site, j’ai commandé un sac avec un énorme défaut sur la poignée,emballé dans un sac plastique et du coup pour le renvoyer il fallait d’abord envoyer un mail pour qu’ils m’envoient une étiquette de retour au lieu de la mettre tout simplement dans le colis et après plusieurs mails envoyés aucune réponse de leurs part en sachant que le délai de retour est de 14 jours,ils ont bien gagnés du temps,c’est scandaleux!!pour une marque renommée et au prix du sac,même AliExpress est plus sérieux qu’eux,je vous déconseille leurs site une vrai arnaque et le service clients inexistants fuyez!!

496,00€ einfach weg! Meine Bestellung ist nicht bei mir angekommen. Ich war bei der angeblichen Zustellung nicht mal in der Stadt auch meine Nachbarn haben kein Paket angenommen. Auf keins meiner Emails habe ich eine Rückmeldung bekommen und da sie angeblich nachweisen konnten, dass es hier abgegeben wurde, hat auch Paypal nicht geholfen. Es geht nun an meinen Anwalt. Kauft da auf keinen Fall ein! Service gibt es nicht, sie stellen sich einfach tot.

OMG avoid buying from the eu store if you are in the uk. I purchased some perfume and boots last week. I was then told that they couldn’t ship as perfume is prohibited so I bought the perfume from the Chelsea store - cheaper by £35 and really helpful staff- thank you. I then bought the boots online from a uk store - cheaper by £65. I kept asking the concierge at Anine Bing eu to send my refund. 3 days later they tell me they won’t refund as they have been shipped despite the tracking info saying that the parcel had not been rebuilt Evri. It is now on the way to me and will be extremely difficult to return. I am taking out a PayPal dispute as I think these people are liars snd are absolutely disgraceful. I have sent 8 emails this weekend but no reply. I will inform customs that s prohibited item was shipped by this company because they deserve a bit of discomfort having caused me so much stress I have to say that the two uk stores have been absolutely brilliant so thank you to them

Bestilte to jakker på udsalg, da der i toppen af siden stod: free shipping and returns on all orders. Det viser sig så, at det ikke er rigtigt, det gælder ikke varer på udsalg og derfor kan jeg kan ikke returnere den ene jakke. Det står med småt under vilkår. Ville ønske jeg havde læst på trustpilot inden jeg bestilte… og kommer aldrig til at købe på denne side igen.

Sales items are non refundable!! Wasn't mentioned when checking out nor in the returns page... Extremely disappointed that it's not possible to even change size as the 180£ jeans that I ordered that turned out to be too small... In this day and age of online shopping that is just really bad customer service.

I wish I had checked this page beforehand. For a well known brand it didn’t cross my mind. For all future buyers beware. Sale items are not returnable!! When I emailed to try and return a couple of items they informed me of this and told me they “did our very best to make this information as visible as possible during the shopping experience”. This is rubbish, firstly on the product pages themselves there is a link that says “Free Shipping + Returns on All Orders” - bit misleading then. Even when you then click on this nowhere does it say about sale items being non-refundable. It is hidden in the FAQs in a totally separate area and isn’t linked or referred to by any of the product pages, the returns policy page or during the check out process. On top of this one of the items was damaged with the stitching coming loose which doesn’t say much for the quality. Doubt they’ll be bothered they have lost one customer but I won’t ever be shopping there again and will warn everyone against them.