EticketsboxofficeReviews of eticketsboxoffice.com

Cero atención a clientes, cobros excesivos.

Stay far away from this company - they are cheating you to pay over prized tickets. I have just bought ticket for more than 3 times the original value because their homepage appears to be an original ticket place of the New York City Ballet. I paid $137 per ticket for tickets I could have bought easily for $40 at the original place. Naturally they claim that you find somewhere in the conditions that they are a resale market place. This is of course not directly visible on their page, which makes you believe the site is the original sales place, such you don't question if the ticket price is right. Furthermore, they have paid Google to get on top of the search for New York City Ballet. All in all they cheated me into paying $548 for tickets worth $160.

Don't use them. Before they responded to my email to cancel my tickets, they checked my linkedin profile. That's certainly raised eyebrows amongst people. Not sure if they do that to everyone, or just select "certain" individuals. Then they won't honor the ticket available date under the IMPORTANT NOTE on the website, instead saying it will be released only prior to the start of the show. They say that's in the Terms of Service, which funnily enough, aren't readable after you buy the tickets. The phone support said they're just a call service, and can't do anything but email the company.

Totally fraud! They're reselling tickets for events at a bloated price. They also don't seem to send the tickets to people half the time anyway. Don't buy tickets form them!

We paid over $600 for two premium tickets to see La Traviata at the Metropolitan Opera last week. Thankfully my husband insisted they email the tickets early because we were flying and he insists on having things printed out. Tickets arrived and they were the back row Orchestra...I looked it up and these are $97 tickets. I called and was referred to someone else who would only communicate via email. I was offered credit but no refund. Thankfully American Express fraud department took care of it and we were able to purchase proper tickets from the Met site. They APPEAR TO BE THE MET SITE WHEN YOU SEARCH FOR TICKETS. I spoke to representatives from the Met office who are aware of this scam...in response to the response below, we did NOT CHOOSE TO SIT IN THE BACK ROW FOR $300 A TICKET. American Express has refunded the money you attempted to steal from us. Thanks.

Appalling service, I wish I'd never used them. I've booked a ticket for the NY Met for 6th October and fully paid on the 29th August. The email states tickets will be ready on Aug 30, 2022. Today is 26th September and still no ticket. I asked the customer service and was told I would just have to wait, why when they already have my money? I totally resent paying $257 to these people and have nothing to show for it. I travel to the US next week and will not have access to a printer so even if they do send a ticket, which I doubt, how will I print it? I definitely won't use them again.

This is honestly the first bad review I have ever written since I'm not normally a complainer, but what I have been put through by eticketboxoffice.com is down right wrong. After spending $1900 last year as a X-mas gift for my wife for tickets to see Andre Bocelli, the April 20th event @ the MET was cancelled due to the COVID-19 pandemic. On April 6th I received an email saying I would get my refund within 30 days so on April 20th I called Eticketboxoffice and the office said I would have to write an email to request a refund which I did. The next day a reply came back saying no refunds due to the Pandemic and the called the Force Majeure card on me saying I can get a voucher for a future event. I do not want to see a future event I want to see Andre and besides I'm fourloughed from my job due to the COVID-19 crisis so why should I have to float this money to this large company I could use it to pay off my CC debt. My wife bought tickets through Ticketmaster and her event was canceled also because of COVID-19 and she got a full refund. I even talked to the supervisor and he said if they gave everyone a refund they would be out of business. Frankly this is not my problem. I paid for a service(concert) that I did not get so they need to do the right thing and refund people's money. If I learned anything from this disaster, do not go through a deceitful, second class business. They should be ashamed of themselves to treat people they way they are under the circumstances when many other companies are helping those in need.

I purchased one ticket with this company for a show. When I processed the ticket I thought it was odd that I had no seat assignment. So I spoke with customer service, she told me she would call me back in 15 mins to let me know. She never called back, I called her and there was no answer. In the span of an hour before I got a seat assignment. I now have a work obligation that I can not get out of. I purchased the Allianz Insurance to protect my ticket because as I’ve been told by reputable ticket companies. Purchasing the ticket insurance allows me to get my money back if I need to cancel. There policy is no cancellations which I found odd because anytime I’ve bought a ticket through an event company or ticket processing company. Once you purchase the insurance, cancelling is not a problem. I emailed them telling them the situation and kindly asking for my money back. But they then said they couldn’t. I replied saying I understand the policy but I purchased the insurance which cancels out their policy, the charge was in fact still pending, they could resell the ticket because I’m not going to be in the country and that it was suspicious to me that I received my seat assignment almost an hour after purchasing it. I then requested a phone call where I spoke to the previous employee. The excuses I was given are as follows: 1. We had a lot of people who would cancel and then try to use the ticket so we changed our policy 2. If we do this for you then we have to do this for everyone. I calmly told her those excuses are no way to run a business considering you allow people to purchase the insurance. Which automatically entitles me to my money back since I A. Haven't used the ticket b. The event is next week on Saturday giving them plenty of time to resell the ticket c. This isnt kindergarten, you are running a business and this logic is quite frankly pathetic. I then asked to speak to the manager who then proceeded to give me the following excuses: 1. We specifically picked out this ticket just for you 2. We go to the box office to get your ticket so once you get its nothing we can do 3. The event is sold out. Which all three are lies, I’ve worked in hospitality and customer service for over 10 years. These excuses are just a way to mask the scam they are trying to pull on people. his is the first time I’ve ever filed a complaint against a business and I get it. You change your policy in order to protect yourselves. But if a customer calls you in an hour after purchasing the ticket, has purchased the insurance AND tells you they won’t be using the ticket at all. They should get their money back without any hassle. And without using the Pre-K logic well if we make and exception for you then we have to do it for Timmy too. RUN AWAY FROM THESE TWO SCAMMERS! The insurance company rejected my claim and when I called the Box Office. They told me they've been having problems with this company and that consumers should never use them because these two are FRAUDS!