Gabi
Will never buy again
I got my stuff but One of the items was wrong and they do not reply to you no matter what. The phone number they provided doesn’t work you can call for hours I’ve written numerous emails. They don’t care once they’ve taken your money. I went on their instagram and they are making posts like nothing is happening !! And other people are commenting about the same thing happening to them and they’re missing large amounts of items. You need to make this right.
Response from EthikaNov 22, 2024
Thank you for your review, Gabi. We're very sorry to hear about the issues with your order and the difficulties you've faced in reaching our customer service team. This is certainly not the experience we want our customers to have. We understand how frustrating this must be, especially when you're unable to get a response through the provided contact methods. We take your feedback seriously and are looking into why our communication channels failed in this instance. We want to resolve this issue promptly and ensure you receive the correct items. We've asked you for more information but haven't heard back yet. Please contact us directly, and we will address your concerns immediately. We value your business and are committed to making this right.