EthikaReviews of ethika.com

Response from EthikaAug 5, 2025

We’re truly sorry for the frustration and delays you experienced with your order, especially after being a loyal customer in the past. This definitely wasn’t the experience we aim to provide, and we understand how disappointing it must have been. While this situation has since been resolved and a replacement order was delivered, we appreciate you sharing your feedback. It’s helped us take a closer look at where we fell short and continue improving our service and response times. Thank you again for your patience and for sticking with us. —The Ethika Team

Response from EthikaDec 30, 2024

We're sorry to hear that you still haven't received your package! We're working through our inquiries as quickly as possible, but our response times have been delayed due to an influx of inquiries regarding our most recent sale. We understand your frustration and will work to improve it for our future customers.

Response from EthikaNov 22, 2024

Thank you for reaching out, Maya. We're very sorry to hear about the delay with your order and the frustration you've experienced with our staff's response. It's important to us that our team communicates respectfully and effectively, and it seems we've fallen short. We are actively working on a resolution for your order issue and have reached out for your preference on how to proceed. If you haven't received these communications, please check your spam folder or contact us directly so we can ensure you receive the necessary updates and we can resolve this matter to your satisfaction. We value your business and are committed to addressing your concerns promptly.

Response from EthikaNov 20, 2024

Zoe, we’re sorry to hear that you weren’t satisfied with our women's clothing. Your feedback is invaluable, and we’ll use it to improve our products. We appreciate you taking the time to share your thoughts, and we hope to better meet your expectations in the future. Please contact us directly at https://www.ethika.com/contact so we can learn more and discuss a resolution.

Response from EthikaNov 22, 2024

Thank you for sharing your experience, Ann. We're truly sorry to hear about the difficulties you encountered with the coupon code and the service provided by our team. It's important to us that our promotional offers work seamlessly and that our customer service is helpful and responsive. We regret that the 50% off coupon you received was not accepted and that the response from our team member did not meet your expectations. We take your feedback seriously and will review this matter internally to ensure it is addressed properly. We want to make this right. Please reach out to us directly via email. We value your business and are committed to providing you the support you deserve.

Response from EthikaMay 1, 2024

Hi Emelie, we're sorry to hear about your experience and understand your frustration at not receiving your items. However, after a thorough review of our records, we found that the order reference number (and format) you provided does not match anything in our system, and we have no orders or support tickets associated with the email address you provided. This leads us to believe you may have us mixed up with another business. Please contact us directly at https://www.ethika.com/contact so we can resolve this issue as quickly as possible.

Response from EthikaMay 1, 2024

Thank you for taking the time to leave your review. We apologize for the experience you had with your most recent order. We are happy to see that you received the help you needed and that we refunded you for the missing items in your order. It appears we were delayed during the holiday season, but we were able to contact you and resolve your issue within two days. Rest assured, we are actively investing in enhancing our service and offerings to provide a better customer experience. We sincerely hope you will consider giving us another opportunity to serve you.

Response from EthikaMay 1, 2024

Hi Shibuya, we're sorry for the experience you had with your order. We've looked into this for you and do not see anything from FedEx regarding your delivery. The tracking shows the package was successfully delivered on 12/20, the day after your review. We're sorry again for the delay, as the holidays are very busy for the mail carriers.