EthikaReviews of ethika.com

I have been ordering on Black Friday for the past 8 years and over the past 3 years things have really gone downhill. I usually order a combination of their Men’s Staple Mystery Underwear & selected $10 Staple Underwear. They have a disclaimer when ordering the Mystery Underwear that duplicates are possible. In previous years I have received duplicates but it gets worse each year I order. This year I ordered 14 of the Men’s Mystery Staple & I received 14 of the exact same underwear. I couldn’t believe that not even 1 was different print or pattern. Oh and of course all Mystery Underwear purchases are final sale. I was extremely disappointed so I reached out to customer service & explained to the representative how ridiculous it was that I received 14 of the exact same underwear. She said she would be able to do a 1 time courtesy exchange on my order. She explained that she would be setting up a pickup for the order and I would receive a new order confirmation email that same day. Well 3 days later and I have yet to hear anything via email or otherwise. So basically she just fed me some B.S. and that was it. I spend $100’s of dollars a year with this company and after this experience I will never spend so much as $1 more dollar. If I could give then no Stars I absolutely would.

I have sent emails and tried going to their site, I was on text hold for an agent that never came for over 1/2 an hour. I disconnected after 45 minutes of no activity. Tried to find a phone # with no success either. I was sent a $40 discount email from Ethika after spending well over $100. I tried to use the discount on sale items but it wouldn’t apply. Normally a discount mentions an amount you need to spend or eligibility requirements, this didn’t. There was a red asterisk that I couldn’t get any info or find and info elsewhere in the email. Come on, Ethika! Do better!!!

Ordered 4 pr.of Ethika for my grandson on Black Friday sale. My credit denied for some reason. Plenty of credit line. Used another credit card which went thru fine. Started getting emails that they were cancelling my order as per fraud dept. and wanted me to send them all kinds of info. even though the second card processed and showing on my statement. Told them all this but they insisted on this info. Told them for my security I wasn't sending pictures of my statement, credit card,etc. they cancelled my order and said I will receive a refund in 5-7 days. UNBELIEVABLE. Please stay away from this company.

Terrible customer service!! I bought 5 pairs of boys underwear. Unfortunately, they were the wrong size when i got them. I sent them right back never worn, tags on and all. They confirmed they received the underwear back but are refusing to send me a refund or the right size underwear. I even asked for them to just send those back they said no. They just took my money! Terrible!!

If I could give them 0 stars I would. I ordered on April 9, 2025. Today is April 28th and I still haven't received my order. I made 2 different orders. One was my child's card and the other was PayPal. I got a refund from PayPal expeditiously. My other refund is still pending. I thought I had a great deal but I'm assuming it was a SCAM. DO NOT ORDER FROM THEM!!!

Ordered a gift for my son on 12/4. The tracking website never went past "packing," so I contacted them again on 12/19 via chat. They offered me a refund or a to try to fulfill the original order. I chose to fulfill, and the tracking again never went past "packing." I e-mailed and was told it was re-processed on 12/30. I called on 1/3 and was told they would expedite the order and I should hear something within 2-3 days. I never heard back from them until a week later, when they finally just refunded my order. Ridiculous.

One star isn't good enough for this scam company. I ordered two boxer briefs for my son and paid (my fault) with Apple Cash. Fake DHL site says the order is sitting in Las Vegas for the last month but doesnt continue shipping. Emails from the order show a fake email address they use to contact you through. No response to text message support (fake and scam) along with no response that an agent is on the message option either. Just a myriad of bot responses to make it seem like someone is going to message you. then no reply. This company is a scam. I am reaching out to Apple, the better business bureau, FBI and any other source possible to report them. Stay far away. I don't think I've read so many shit reviews about a scum company than this.

I made a purchase December 4th, I see the charge on my credit card but no email confirmation. I’ve been trying to call them and after an hour of being on hold a recorded message says to use their website to contact them. I tried texting and live chat and I can’t get in touch with anyone.