EthikaReviews of ethika.com

Response from EthikaJan 13, 2026

We’re very sorry for the frustration caused by the delay and the impact it had on your holiday plans. A replacement for your order was processed on 1/8 to ensure your items were delivered. We understand how disappointing this experience has been and appreciate your feedback as we continue working to improve our customer support and fulfillment processes.

Response from EthikaJan 13, 2026

We’re very sorry for the frustration caused by the missing items. Our team reached out on 1/6 to confirm the issue and gather details about what was missing from your order so we could resolve it. We take all order issues seriously and are committed to working with customers to ensure they are addressed properly.

Response from EthikaJan 23, 2026

We’re sorry for the frustration caused by the delay and the lack of clear updates on your order. Our team reached out to request additional information needed to assist and move this forward, but we did not receive a response. We understand how disappointing this experience has been, especially during the holiday season, and we remain available to help as soon as we’re able to connect and gather the required details.

Response from EthikaJan 13, 2026

We’re sorry for the frustration caused by the delays and confusion around your order status. Our team followed up on 1/3 to offer further assistance, and while we understand your decision not to place future orders, we appreciate you taking the time to share your feedback. It has been noted and shared internally as we continue working to improve our processing and communication.

Response from EthikaJan 13, 2026

We’re sorry for the frustration this caused, especially so close to the holidays. While mystery items are final sale, we did offer an exchange for the duplicate items to help provide variety. We understand how disappointing this experience was and appreciate your feedback as we continue working to improve both our fulfillment process and customer support.

Response from EthikaJan 23, 2026

We’re sorry for the frustration caused by the delay and lack of updates on your order. Our team reached out to request additional information needed to assist with this issue, but we did not receive a response. We remain available and ready to help as soon as we’re able to connect and gather the necessary details to resolve this.

Response from EthikaJan 23, 2026

We’re sorry for the continued frustration and the delay in communication around this order. To ensure this was resolved, a replacement shipment was processed on 1/16. We understand how disappointing it is when a holiday order doesn’t arrive as expected, and we appreciate your patience and feedback as we work to improve processing times and proactive updates.

Response from EthikaJan 13, 2026

We’re sorry for the frustration you experienced while trying to get assistance. The missing item issue was resolved on 12/21. We acknowledge that communication took longer than expected, and we appreciate your feedback as we continue working to improve our support experience.