EthikaReviews of ethika.com

If I could give no stars, I would. The customer service was extremely disappointing. I consider myself a patient and understanding person, especially during high-volume sale periods, so I waited without complaint when my order was delayed in transit. However, instead of properly resolving the issue, the company chose to issue a full refund. I was told, “We’ve gone ahead and processed a refund for the affected item(s). You’ll receive a confirmation email shortly,” but I still haven’t received any confirmation. This completely missed the point. I made the purchase specifically to take advantage of a sale on items I needed. A refund doesn’t resolve that—it just leaves me without the items and without the discount I planned for. Throughout the process, I felt unsupported and overlooked as a customer. This experience was frustrating from start to finish, and I would strongly recommend avoiding this company if you expect reliable service or meaningful issue resolution.

Two orders one came and was missing three items and support was useless and don’t want to refund for the missing items. They ask for pictures of all the items received, not sure what the purpose is for that. The second order was "packing" for a month then just canceled out of no where

I received an email from Ethika in late March that there was a sale where everything was $4. I purchased 42 items on March 27. I received one shipment on April 9 with 3 items. I received another package on April 21 with 10 items and a packing slip that said 17 items were in the box. Their site says only 2 items are left to ship. I used their online chat and no one replied. I used their text number and no one replied. I contacted them by email and no one replied. Has anyone thought about a class action lawsuit? It seems this is their business model, not a fluke. Edit (04/30/26): Contrary to Ethika's reply to my review below, they are not waiting on me. I replied to their outsourced customer service's attempt to manage the fact that they overextended themselves with a "too good to be true" sale and are unable to fulfill my order. They offered a refund instead of fulfilling my order, not the outcome I wanted. UNETHIKA would be a better name for them at this point. Good product, horrible and operationally unsustainable business model. This is the last time I buy from them. This business will implode soon like all businesses that consistently disrespect their customers.

I am extremely disappointed in Ethika. They have great quality underwear, BUT horrible customer service! Waited several weeks for an order shipping confirmation and that was after I inquired about the order status. When the package arrived, it was missing all but 1 item from my order. It took several emails, texts, and attempts to live chat to even get a response. The worst customer service and response time I have experienced! At the time I ordered the 5 items, they were in stock and I paid. After only 1 arrived, I asked for the remaining 4, but Ethika would not send them even though the exact item showed it was in stock on their website. They canceled the 4 items, ignoring my request.

I made an order on March 26 and my order still has not been delivered they gave me a shipping number and I looked up the shipping it says that the label was created but they still have not received the items I’m very upset what are these items for my birthday and I still have not received the items and I want a refund and they are not trying to issue it I definitely thinking about getting in contact with my bank because they have not kept up their bargain this is not fair to me as a customer

Worst customer service I have EVER experienced in my life! My order still have not been shipped out and it has been going on 20 BUSINESS DAYS now. I can not get customer service to respond back and I've tried contacting them MULTIPLE times! I get that there may be longer response time due to the hightl demand during the sale, but when it's been days after you reached out and still no reply is very unprofessional for a well known business. It's definitely feeling like a scam.

Order placed on 3-28, Checked on status 4-13,14,15... Zero response on their Text number, Zero response from support e-mails. Filed a dispute with my bank and hope to have the transaction reversed. First clue is their "customer service" number no longer takes calls nor can you leave a message. Basically when you order something from this shady company it is a crap shoot // on an island. Find alternatives and don't get sucked into the low prices. This is a classic example of online shopping gone bad. Avoid!!

Made an order for 4 random pairs they sent ALL the same pairs with NO REFUND or RETURN ..🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️