eStarlandReviews of estarland.com

Customer Service Agent was a bot named Sam & was very rude and obnoxious in a passive aggressive way. eStarland gave me high payout quotes for my video games then they lowballed me and made deductions for every little minor imperfection which had no effect on the actual games ability to be played. In fact I'm certain that their claims on the condition of my games were purposely falsified and downgraded so that they could intentionally pay me less than what they quoted. Finally after receiving my check from them I was unable to cash it after several attempts at banks, check cashing outlets & Walmart. I had to contact their CEO Chris Kong personally to void the check and pay me via PayPal. I was EXTREMELY DISSATISFIED with the final outcome of my experience with eStarland and will NEVER do business with them EVER AGAIN!!!

Very disappointed with the customer service. I've used them for 10+ years, especially when I was still in the Army and stationed overseas. Long story short, just had an email conversation with an employee who was rather blunt and rude about a trade in issue. They expect us to be patient and loyal during this tumultuous time, which I was more than happy to be. However, after these 10+ years and many transactions with them, I have received no loyalty back. I am done, eStarland. This may not mean much to you but you have lost a long-time customer today.

If I can save 1 person from a situation like mine I'll be happy. I'm from Canada ordered a game from them and got my 51 dollars removed from my account. The next day they tried to say I only paid 30 and owed them an extra 19 dollars which I questioned on the online chat. O showed proof of bank statement. I finally asked for it to be cancelled and they guy refused to send me a confirmation email and said I can take his word for it. I put up a fight against the employee and after 20 mins they finally gave me my email....said it was a 24 hour wait to get it back and I'm waiting currently. Dont trust that I'm going to actually see my money again but he refused to give me any other means of contact if I dont get my money back. They tried to blame my bank and stated I'd have to take it up with them. They tried to RIP ME OFF only reason I got what I wanted was due to arguing with the guy... will keep you posted if I dont recieved my money back. Please dont ever send more to them. It's a 100% scam.