Jim
Having to buy more credits before I know…
Having to buy more credits before I know if I won the bid! I have 1200+ of credits that I will probably not use but before I could bid on this expensive item I had to buy MORE credits that if I loose the bid I most assuredly will not use!!!! It is stated,"Your WinPoints credit allows you to snipe up to 1,508.00 worth of eBay auctions." This states "Allows you" which implys, no its stronger than an implication, its a statement that you are NOT allowed to bid on items that cost more than $1508. I purchased $10 worth of points that I didnt need to purchase!!!! I want my $10 back!!!! eSnipe responded to my complaint acknowledging the implication and refunding my misspent purchase. I assume they are also going to rewrite the description of the points. So I have changed the rating to 4 stars. If the poor first writing had not occurred, I would have been completely happy with the service and would have given a 5 star from my experience over the years.
Response from eSnipeMar 15, 2025
We appreciate your feedback and understand your concern. To clarify, purchasing additional credits is not required but only recommended to ensure uninterrupted bidding. If you ever have a question or concern, our support team is happy to help! 😊 Thank you for sharing your experience.