Esis: Esis.comReviews of esis.com

I recently submitted a warranty claim for a Rheem water heater. This claim was denied, and while I understand that they are legally protected from having to satisfy the claim based on the terms of the warranty, the claims process was non-responsive, misleading, non-transparent , and ended up being insulting. In particular I submitted two email requests asking for details about the return of the heater and questions about the what was needed for documentation, and I received no response. When I called to speak with her, the representative quickly found information leading to denying the claim (indicating that they could have provided me immediate information that my claim would be denied, instead of me spending significant time and effort pursuing the claim over a month and a half), then proceeded to question my integrity.

This seems like a scam operation. They are a division of Chubbs Insurance. They entice you with bold promises, but when you go through the fine print, they only pay in the narrowest of circumstances. They do everything they can to slow down the process, and finally deny any claims. Meanwhile they are collecting payments each month. They do these collections via a bank or credit union, who really know nothing about these policies.