eSIMcard.usReviews of esimcard.us

Response from eSIMcard.usDec 6, 2023

Subject: Clarification and Assistance Regarding Your Recent Review Dear Tony, I wanted to address the concerns you raised in your recent review and provide some clarification on our services at eSIMcard.us. Misunderstandings can occur, and I appreciate the opportunity to shed light on the features and benefits we offer. Firstly, I would like to emphasize that eSIMcard.us is an authorized dealer and seller of T-Mobile eSIM. We take pride in offering fast service and discounts on prepaid plans for eSIM activation to new customers, differentiating ourselves from direct purchases from T-Mobile. To ensure a seamless experience, we provide support through both WhatsApp and email channels. Upon activation, you officially become a T-Mobile customer and gain access to full phone support at +1-800-937-8997. I would like to highlight the flexibility we offer in changing plans. Our customer service team is readily available through a phone call at +1-800-937-8997, or you can conveniently manage your account and plans through our website at https://www.t-mobile.com or the T-Mobile app at https://www.t-mobile.com/apps/t-mobile-app. It's important to note that, unfortunately, we are unable to make any changes via chat at this time, and we apologize for any inconvenience this may cause. Your feedback is crucial to us, and we take it seriously. We were disheartened to learn that your experience did not meet your expectations. Please know that our team is dedicated to delivering prompt service and valuable discounts to our customers. We sincerely hope you reconsider your perspective and, if possible, amend your review. We are committed to making things right and ensuring your satisfaction. Thank you for your understanding, and we wish you a pleasant day. Best regards, Customer Service Team eSIMcard.us

Response from eSIMcard.usNov 19, 2023

Dear Josue Sorto, We sincerely apologize for any confusion or inconvenience this may have caused. We understand your frustration and want to clarify your concerns regarding the eSIM activation process. Our customer service team has reviewed your conversation and confirmed that all messages were polite and clear. Please note that your eSIM is indeed activated once T-Mobile issues a phone number based on the IMEI and EID numbers you provided for activation. We understand that you're unable to install the eSIM due to phone settings. However, this doesn't mean that your eSIM is not activated or working with your phone. Our customer service team advised unlocking your phone to ensure seamless eSIM installation. We regret that we are unable to process any refunds after the eSIM has been issued. However, we remain committed to providing you with the best possible service and ensuring your satisfaction. We sincerely hope that you will reconsider your review, as we believe that there has been no wrongdoing on our part. We are committed to providing excellent customer service and strive to resolve any issues that may arise in a timely and professional manner.

Response from eSIMcard.usSep 5, 2023

Hi there, I think there might be a misunderstanding. The $40 plan includes: Unlimited talk and text + Up to 10GB of 5G LTE data. After you use 10GB of data, your data speeds will be slowed down. However, you will still be able to use the internet for things like email, social media, and web browsing. If you are referring to hotspot data, then you are correct. The $40 plan includes 10GB of hotspot data. After you use 10GB of hotspot data, your hotspot speeds will be slowed down. You can find the full description of the $40 plan on our website: https://esimcard.us/en/plan/1-t-mobile-esim-usa-economy?months=1 We always make sure that our customers know what they are paying for. Please let me know if you have any other questions.

Response from eSIMcard.usSep 5, 2023

Hi there, This shouldn't happen unless you deleted the eSIM. We offer full instructions and support for activating your eSIM for new customers right away. Once your eSIM is activated, you get USA Mobile phone number and become a T-Mobile customer. You can get any time help with your account by calling our direct line at +1-800-937-8997. You can also get help at any T-Mobile store. Please let me know if you have any other questions.