EShineReviews of eshinestore.com

Amelia was great. She was patient and answered all of my questions until I was ready to place my order.

1st class support team. I was in the process of filling in a support ticket on EShine website, and an agent was available to pickup the support task via IM. The diagnostic and replacement process was completed within 24 hours. Many thanks.

Amelia was very helpful in finding the solution to my lights turning off after 10 seconds. The solution was to relocate the sensor to the center to avoid the cupboard edge. There must be more than 5 inches all around sensor.

Paul was very helpful in resoling a flickering light problem.

Since November 2020, I have had two EShine systems in my kitchen. One is under cabinets with a sensor dimmer switch and one is on top of the cabinets tied to a manual dimmer. Recently, I noticed a flickering reflection on the countertop and aupon inspection, noticed several LEDs were indeed flickering. Unfortuantely, there were many, many more which had burned out. I reached out to EShine directly, which is how I purchased originally, and worked with Amelia over chat. Amelia was very professional and after some verification of my order and current situation, Amelia was able to replace te defective light strips. The belief is the transformer is may not be performing as it should which is why so many light strips were affected. Amelia included a replacement transformer as well. Since this whole process was conducted over chat it took a little over an hour to complete. This amount of time was the only negative but can not be helped. So no "dings" on the rating. Overall, excellent Customer Service and resolution. I will always buy EShine lighting when i have an need.

Ordered the wrong items they cancelled the order and credited my account no questions asked. Very good experience.

Excellent and very helpful customer service. Very knowledgeable agent and well versed in product detail. Amelia was great. Thank you

Every time I've dealt with EShine it's been a positive experience. I recently had to get a warranty replacement on an item, and it was quick and easy.