Jack P.
ESA Bomber Jacket order ESA#7547
I ordered an ESA bomber jacket on the 26th August 2026, and suffered unacceptable communication delays, poor inventory management, and an unfulfilled refund commitment. The handling of this order has been completely unacceptable! After placing my order. The 26th of August; I was ignored for three weeks, and received no updates on my order via the Shop app, and support only came back to me and responded after I was forced to chase up the issue myself because of no response, on the 13th September 2026. I was only then informed after that my size (M) was out of stock, and that only small and extra large remained. Holding customer funds for weeks before revealing that an item cannot be fulfilled, is serious gross mismanagement. On the day of my cancellation (15/09/2026), a representative then stated that a refund would appear in my account after 1-2 business days. That timeframe has now passed, and the funds have not landed, causing me financial difficulties. After further looking into the timeframe on refunds, it will actually be in my account in around 5-10 business days rather than the stated 1-2 business days. Seriously not impressed with how I've been treated recently regarding customer service. It’s a shame aswell because I was really looking forward to receiving my order and the experience has left a sour taste in my mouth.