Peter P.
Missing parts and damage parts on “Ergolover Chair”
I ordered the chair on 19 December 2023, received on 4 January 2024, and just assembled today…26 January 2024. Found the following items: 1) Missing (N) M6*30=2 pcs on “B2” part 2) Broken 1 pcs of part “B1” going into “B2” Please see attached photos. Please send me the missing and damaged parts listed above as soon as possible. Best regards Peter Pridanonda 909-896-6414
Response from ErgoloverFeb 8, 2024
Dear Peter Pridanonda We are very apologize for the inconvenience caused during that period due to a surge in orders and holiday-related delays. Normally, deliveries are expected within 5-7 days. I haven't seen the photos you mentioned, making it challenging to assess any missing or damaged parts. Our customer support team at [email protected] has been notified and will reach out to you promptly to address the issue. Please check your email for further assistance. We are committed to ensuring the satisfaction of every Ergolover customer.