EpicsweepReviews of epicsweep.us

Response from EpicsweepMar 1, 2026

Hi Shanna sorry to hear this has been so frustrating. On the verification: your KYC attempt wasn’t approved because the document photos came through too blurry to validate. That’s why our team asked you to restart the verification and resubmit clearer images. At this time, we don’t see a new verification attempt started after that request. On the games: we don’t adjust odds or change game difficulty based on verification status or account sessions. Results can vary a lot from session to session because gameplay is naturally volatile, but settings don’t change on our end per user. If you’d like, reply here or reach out to support and we’ll help you restart the verification the right way so you can move forward.

Response from EpicsweepFeb 11, 2026

Hi Carter — thanks for sharing this, and I’m sorry for the frustration here. Just to clarify what happened: your ID check was automatically declined by our verification system, and that triggers a manual compliance review on our side. You already contacted support and we confirmed by email that a manual KYC review is in progress and can take up to 72 hours, and you’ll receive an email as soon as the review is completed.  A couple important notes: • A declined automated check doesn’t mean your winnings are being withheld for “winning too much” — it means the system couldn’t validate something instantly and a human review is required. • We know waiting isn’t ideal, but this step is there to keep withdrawals secure and compliant for everyone.

Response from EpicsweepFeb 2, 2026

Hi — we’re really sorry you went through this. To be clear: we do not call customers to ask for banking info, verification codes, or to “fix” an “invalid security code.” Anyone claiming to be us and requesting that information is not legitimate. Looking at your account activity, all of your purchase attempts failed because they did not pass the security check required by your bank (3D Secure / 3DS) — meaning no payment was completed and we did not receive your funds. We’d genuinely like to investigate the calls you mentioned. Please contact our Support team and share any details you have (the phone number(s) that called you, date/time, screenshots, and any website or promo name they referenced, like “sixy six.com”). We’ll review it right away and help you secure your account. Thanks for flagging this — we take safety and fraud reports seriously.

Response from EpicsweepJan 22, 2026

We reviewed your account and can confirm you were notified by email of the action taken. Our Compliance team sent a message from [email protected], and we have not received a reply to that email. Please check your inbox and your spam/junk folder. Under our standard procedures, your account was suspended following a review due to a breach of our Terms & Conditions/Sweepstakes Rules. As a result, any redemption activity associated with the breach may be impacted under the Terms. If you believe this is incorrect, please reply to the Compliance email within 14 days with your full name and the primary account email/phone so we can review next steps.

Response from EpicsweepDec 12, 2025

We’re really sorry to hear how frustrating this experience has been for you, especially after a win. We completely understand why that would feel disappointing. For fairness to all players, Epic Sweep has to follow our Sweepstakes Rules and General Terms & Conditions, which include restrictions around multiple related accounts. After a review by our compliance team, your account was closed in line with those rules and any winnings linked to this violation were voided. That said, we never want you to be out of pocket. Any qualifying purchase made on the closed account is being refunded, and this can take up to 72 business hours to appear back with your bank or payment provider, depending on their processing times. If you believe there has been a mistake or would like us to review your case again, please contact us at [email protected] with your registered details and mention this review so our team can take another look.