Epica Beauty Reviews | Read Customer Reviews of epica-beauty.com

Epica Beauty Reviews | Read Customer Reviews of epica-beauty.com

Epica Beauty reviews

Showing 16 reviews with 3 stars · Clear filters

Shamika F.
Jun 4, 2026
It was not as expected
It was not as expected, I thought it would be a little more tailored to me. I can’t justify paying for a subscription just to have it not more aligned with me and what I am looking for
Response from Epica BeautyJun 4, 2026
Hi Shamika, I really appreciate you taking the time to share this feedback with us. It sounds like the personalization didn't hit the mark for you, and that's honestly something we're working hard to improve. Your experience matters to us, and we want to understand better what wasn't aligning with what you were looking for. The team is always looking for ways to make the app more tailored to individual needs. Please email us at [email protected] so we can dig into your specific concerns and work on making this right for you. We'd love the chance to address what went wrong. Epica Beauty Team
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Denise W.
May 21, 2026
Took a lot of cross referencing
Took a lot of cross referencing
Response from Epica BeautyMay 21, 2026
Hey Denise! That's definitely not the smooth experience we're going for. Sounds like you had to do some detective work when the app should've made things simple from the start. We'd love to hear more about what specifically required all that cross referencing so we can fix it. Please shoot us an email at [email protected] so we can dig into this and make it right for you. Epica Beauty Team
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Sabine_NJ
May 6, 2026
I have no idea why I received an email…
I have no idea why I received an email about a messy interaction, when there was none whatsoever. I never used the live chat so again I don’t know what triggered that email and request for feedback.
Response from Epica BeautyMay 6, 2026
Hi Sabine, that's really weird and we apologize for the confusion. You're right to be puzzled about getting that email. It sounds like there might have been a system glitch that triggered the wrong email to your account. That shouldn't happen at all. Please email us at [email protected] so we can look into what went wrong and make sure it doesn't happen again. Epica Beauty Team
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Beverly U.
May 6, 2026
Advertisement is Misleading
I like how fast my Issue was addressed by customer service and how fast I received my refund. Without having to jump through hoops or wait weeks for it!
Response from Epica BeautyMay 6, 2026
Hi Beverly, thank you for taking the time to share your experience. I'm glad to hear that our customer service team was able to help you quickly and process your refund without any hassle. We always aim to make things as straightforward as possible when issues arise, so it's good to know that worked well for you in this case. If there's anything else we can help with or if you have feedback on how we can improve, please feel free to reach out to us at [email protected]. Epica Beauty Team
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T.Lodge
May 4, 2026
Great App!…careful with add ons though!
The app itself has so much information, I just signed up and have yet to use it to the full extent… but looking forward to getting stuck in! When signing up though I got asked if I wanted a lymphatic system add on for $7.45…I bought it as I’m a massage therapist and starting an esthetician course soon thinking it would be useful but I have to say the information really isn’t worth $7.45!! I know for next time…no add ons!
Response from Epica BeautyMay 4, 2026
Hey T.Lodge! Thanks for giving the app a try and for the honest feedback about the lymphatic add-on. We hear you loud and clear that the content didn't meet your expectations for the price. Since you're starting an esthetician course, you'll probably get way more value from the core app features. Dive into those tutorials and scanning tools when you get a chance. If you want to discuss the add-on further, shoot us an email at [email protected] so we can make this right for you. Epica Beauty Team
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Mel
May 4, 2026
I am not in the best position to…
I am not in the best position to comment as I have a chronic condition that affects my memory however I can say that I unfortunately had a billing issue that I did get help with and that was handled accordingly and that was very satisfying I hope that I can indulge in this service in the future to get a better experience and will be recommending thank you
Response from Epica BeautyMay 4, 2026
Hi Mel, thank you for taking the time to share your experience with us. We're really glad our team was able to help you resolve the billing issue and that you felt satisfied with how it was handled. We absolutely understand that everyone's situation is different, and we appreciate your honesty. Your feedback is valuable to us regardless, and we're grateful you'd recommend us to others. Whenever you're ready to dive back in, we'll be here. And if you need any assistance along the way, please don't hesitate to reach out to us at [email protected]. Epica Beauty Team
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Sharon
Apr 28, 2026
Disappointed
Disappointed I found it hard to navigate through my personal plan and recommendations. There are no make up application techniques for mature skin. I just expected more personalized information and techniques. Also many products suggested are not available in Canada.
Response from Epica BeautyApr 28, 2026
Hey Sharon, thanks for the honest feedback. I totally get why you're disappointed - those are all really valid points. The navigation issues and lack of mature skin techniques aren't where we want to be. And you're right about the Canada product availability. We're working on expanding our product database for international users. Your feedback is super helpful for our team. Please email us at [email protected] so we can make this right and get you the personalized experience you were looking for. Epica Beauty Team
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Nicole W.
Mar 29, 2026
I can’t make a judgement one way or…
I can’t make a judgement one way or another because I’m not finished.
Response from Epica BeautyMar 29, 2026
Hi Nicole, that's completely understandable. We appreciate you taking the time to leave a review while you're still exploring the app. We'd love to hear your thoughts once you've had more time to try everything out. Your feedback helps us improve the experience for everyone. If you have any questions or run into any issues while using the app, please email us at [email protected] and we'll be happy to help. Epica Beauty Team
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