Lauren M.
I signed up for $9.99 to see what the…
I signed up for $9.99 to see what the app had to offer. I didn’t really see tutorials but lots of explaining how to do makeup with pics. I thought I had cancelled my subscription because I didn’t use it. Unfortunately 2 months later they charged me $55. They said I didn’t cancel but postponed. I’m a disabled single mother and don’t keep subscriptions I can’t afford. I know I hit cancel. No matter what they would not work with me on a refund. They offered a year of free stuff. Well stuff doesn’t buy food. So yea don’t sign up unless you want to get charges months later!
Response from Epica BeautyApr 29, 2026
Lauren, I'm really sorry this happened to you. Getting charged $55 when you thought you'd cancelled is awful, especially when money's tight. You shouldn't have to fight for a refund when there was confusion about cancellation. The fact that we offered free access instead of addressing the actual problem is not okay. Please email us at [email protected] so we can resolve this for you right away. We need to make this right. Epica Beauty Team



