Bryan R.
Do not do business that involves these people
We ordered an e01 ebike from eoeotwo, the assembly was easy. But a week later we started having issues with the motor overheating and shutting down. I have been emailing them back and forth for days trying to get this resolved, they want a picture and all this mess, and offered to send me a motor core that will be hell for me to do, I have use of one arm and I'm in a wheelchair, not to mention I should not be repairing this unit, it is not what we spent $800 for. I have requested return packaging and return label since we are in the refund window, and we are still going back and forth. The unit has to ship back to China before they will issue the refund, that they have delayed several days. I offered a resolution and offered for them to send the entire rear wheel unit, and they want to send me a core that would require disassembling the entire rear wheel, tires, spokes and all, spokes must be relaced with precision. If anything changes I will update, but for now I would not by from eoeodirect or any of the other names they are selling under.
Response from EOEOTWOJun 5, 2026
Thank you for your feedback. We sincerely apologize for the extremely frustrating experience you’ve had with your E01 and our customer service. We completely agree with your perspective: asking any customer—especially someone in your situation—to disassemble a motor and re-spoke a wheel is entirely unacceptable and deeply harms our brand image. You spent $800 on a brand-new bike and deserve a flawless riding experience, not the stress of complex mechanical troubleshooting. To resolve this immediately without any further hassle, our management team has stepped in to offer you two direct solutions: The Plug-and-Play Solution: We will immediately ship you a complete, fully-assembled rear wheel assembly (including the motor, tire, and pre-laced spokes) so you can easily swap it out without any complex technical steps. Hassle-Free Return: If you prefer to return the bike, we will provide a prepaid return shipping label. We would like to clarify that our returns are not shipped back to China, but to our domestic warehouse here in the United States. We sincerely apologize for any confusion or misunderstanding caused during our previous email exchanges. Please contact us at our dedicated support email, [email protected], with your preferred option and your order number so we can expedite and resolve this for you right away. Thank you for your patience, and we are fully committed to making this right for you.