Patrick W.
Terrible first impression and zero customer service
As a first-time customer, I was initially wary of buying from Enwild but finally decided to give them a chance. Unfortunately, my skepticism was fully justified. I ordered a used jacket from the Enwild outlet that was explicitly listed in "excellent" condition. When the package arrived, I discovered they had sent me an entirely different, cheaper jacket. Shockingly, the price tags for the correct jacket I actually ordered were stuffed inside one of the pockets of the wrong item. When I contacted customer service via phone and email to report this blatant error, their response was entirely bare-minimum. They simply issued a pre-paid shipping label so I could return their mistake for a refund. With gas prices what they are today, forcing a customer to make a special, time-consuming trip to a UPS store to fix a company's careless packing error is terrible customer service. Enwild markets themselves as outdoor gear experts with superior service, but my experience was incredibly disappointing. Enwild completely failed to earn my trust as a new shopper. I will not be returning.