Enso RingsReviews of ensorings.com

Bought a set of rings 3 months ago for my wife's birthday and one of the silicon rings started getting tears. Reached out to support and we couldn't get a refund for the defective ring nor could we get a replacement ring for free. Service didn't address my question to speak to a manager and left me feeling like I wasted my money on these rings. If you purchase a ring from Enso, don't expect a good quality product and customer service is non existent.

Buyers beware. The fact they were very useful and prompt to answer all my questions before purchasing only to become the polar opposite is not new in most sales, but the sharp contrast was mind boggling. As others here, I saw their real colors when it was time to make things right through their “lifetime warranty.” When their product does not hold its quality, they want you to pay shipping ($5.50) even if the reason you are having to go through this has nothing to do with something you did. Their take-it-or-leave-it and transactional attitude goes beyond the customer service level but all the way to the top (yes, I am talking about the CEO... R..... W......). I attempted to contact them multiple times to speak with someone, but they answered in the only way they know how: by ignoring customers.

Waste of money. I have had less than two months and it has faded to all black. The celestial design is gone.

Don't believe the "no hassle" exchange and return on their site, they actually make it impossible to do and have no intention of returning any money or providing any customer service. At least Qalo will give a partial discount without any questions asked.

Ordered from the australia. Did not receive the rings. They apparently charge you premium to add the capability of refunding and requesting a new shipment of your order. Please report to FTC

Terrible customer support. The product is not high quality. Mark my words: The ring will stretch, tear and degrade and you will end up paying them time and time again to get a new one under their 'warranty'. Save yourself the $, get a cheap silicone ring elsewhere and toss it in the trash when it degrades, then get a new cheap one. Stay away from Enso Rings.

tl;dr They changed their warranty practices and are now charging $4.99 in "domestic shipping" for torn rings. I'm pretty sure that covers shipping, the ring and then some. Pretty shady business practices. My wife and I work in the trades and rock climb avidly so we decided to use Enso rings as our primary rings to avoid ring avulsion. We bought them in 2017 and paid $31 per ring. Originally we received free warranty replacements under their lifetime warranty. Then they changed their warranty program in 2019 and started requiring $4.99 in domestic shipping for a ring replacement. I don't believe for a second that it actually costs that much to ship a silicone ring domestically. If it were <$2 I could believe it and be ok with paying it but it feels like they're charging for shipping, the cost of the ring, and then some.

So disappointed! I paid over $35 for a rose gold silicone thin band ( that costs much less to make!) and I have a very visible tear in it. Now, I am expected to pay for shipping for a replacement ring and pay to ship the damaged one back. (This all after I sent pictures as proof of the damage). For all the money this company makes, you would think they'd pay for the shipping of the replacement and let me toss the torn one in the garbage. Go to Claire's and get a fake ring or order any other silicone band for much cheaper off amazon. I shared my disappointment with customer service and they replied that they need to charge me the shipping fee ( for a replacement) because of the pandemic affecting their business (which is NOT a small business and who's prices are expensive). I am a front line healthcare worker in one of the most affected regions of NYC and I know just how bad this pandemic is. For anyone to use it as an excuse to not pay for their customer's $5 shipping label for a replacement band ( due to POOR quality) is pathetic. If I could give no stars, I would.