Worst purchase of my life. Got an outdoor sauna in 2022. Used (or tried to) it a handfulnof times and it never gets hotter than 110F.
Useless.
Contacted technical support once who said the only solution would be investing in more heat source. After dropping more than 6k for that sauna it just doesn’t feel like a fair thing. And 3 years later and the sauna looks like crap inside and out. Does NOT hold well on the elements.
Response from Enlighten SaunasJan 7, 2026
Dear Fabiana, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how disappointing it can be when a product doesn’t meet expectations.
Our support team has attempted to contact you twice over the past two days after receiving your message, as we’d genuinely like to better understand your current concerns and see how we can assist.
We’ve previously helped with maintenance-related questions, and routine upkeep for outdoor saunas is outlined in the owner’s manual, including reapplying protective treatment approximately every six months.
We’d welcome the opportunity to speak with you directly and work toward a constructive resolution. Please contact our support team at 888-877-2862 (888-87-SAUNA) at your convenience.
- Enlighten Sauna Team
JB
Jeff B.
SCAM!!
SCAM!!
I have ordered a sauna from them in March 2025 and wired them the down payment, I still don't have a sauna and they say it is on a boat being shipped from over seas, they have been saying that since June.
I called many times asking for a refund and they are giving me the run-around
To be honest I really don't think I will ever see the sauna from this company and I will be out the money..
Response from Enlighten SaunasFeb 18, 2026
Dear Jeff, we’re very sorry for the frustration caused by the delay. Your sauna experienced unexpected delays, but our team has been in close contact with you, actively working to resolve the situation and providing regular updates throughout the process.
We are committed to making this right and ensuring every customer receives their order. If you have any questions, please reach out to us directly.
- Enlighten Sauna Team
CO
Consumer
Thieves!!!
Thieves!!!! I purchased a sauna and red light in May of 2024 and they have never shipped me my $1500 red light. They will not contact. They lie and steal!
Response from Enlighten SaunasOct 20, 2025
Dear Casey, we’re very sorry for the frustration this has caused. Your sauna was delivered, and the red light you ordered has been delayed due to a backorder. We’ve been in touch and expect to receive your light very soon, so we can ship it right out.
We completely understand your disappointment and appreciate your patience as we resolve this. Please reach out to us directly at [email protected], so we can update you on your shipment.
-Enlighten Sauna Team
MC
Michael C.
They have my money I have No Sauna !
In December 2024 I spoke with Mark at Enlighten Sauna. After many phone calls with him, I decided to make the purchase. This required a 50% deposit in check form only. I didn't hesitate since Mark seemed honest and very knowledgeable. The contract stated delivery within 12 weeks. It is now October 2025, I have no sauna, I am out $6050.00, Mark has not returned my calls or emails since April 2025. They pass me on to either a virtural assistant in Asia, or Maria, who is only messenger of information with no ability to refund my money. I have learned they have an F rating with the BBB and there are other customers who are in a similar situation. One even filed a Lawsuit against them. The good news for you is you have read my review and its 100% true. Now you can avoid making the same mistake I did !
Response from Enlighten SaunasOct 20, 2025
Dear Michael, we’re truly sorry for the delay and understand how disappointing this experience has been. Your order is for a custom-made sauna, which is non-refundable, and the Estimated Time of Arrival (ETA) provided at purchase is an estimate that may vary due to production or logistics conditions beyond our control.
For custom units, we accept check payments only, while most of our standard sauna orders are paid by credit card. This process allows us to accommodate special specifications and offer tailored pricing.
We understand how frustrating delays can be and sincerely apologize for any inconvenience. Please rest assured that your order remains in progress, and our team is closely monitoring it to ensure delivery as soon as possible.
We appreciate your patience and the opportunity to make this right. Please don’t hesitate to reach us directly at [email protected] for real-time updates on your order.
-Enlighten Sauna Team
KC
Kim C.
SCAM ALERT
SCAM ALERT. Please do not purchase from this company, they are a scam. They stole our money and pretend they are working on getting our money back but they just kept stringing us along. Please stay away from them! They will take your money and run!
Response from Enlighten SaunasOct 20, 2025
Dear Kim, we’re very sorry to hear about your experience and want to help resolve this as soon as possible. Unfortunately, we haven’t been able to locate your order based on the information provided here. Please reach out to us directly at [email protected]
or call (888) 877-2862 so we can look into this and assist you right away.
We take all feedback seriously and are committed to ensuring every customer receives the product and service they expect. We’d appreciate the opportunity to make this right.
— The Enlighten Sauna Team
JL
Jason L.
I had high hopes for this sauna
I had high hopes for this sauna, but unfortunately, the experience has been incredibly disappointing. Not long after installation, the exterior of the unit began to warp, change color, and even show signs of rot. I reached out and spoke to Armand, who assured me he would take care of the issues. Despite many promises, there was no follow-through.
Instead of honoring the warranty, Armand told me to pay for the repairs out of pocket and said he’d reimburse me once I sent the invoice. I did exactly that—but after multiple calls and messages to both him and customer service, I received no response and no reimbursement.
This company simply does not stand behind their product or their word. I highly recommend buying from Plunge instead. I purchased their cold plunge, and they’ve been everything this sauna company is not—reliable, responsive, and supportive. I only wish I had purchased my sauna from them as well.
Response from Enlighten SaunasApr 10, 2025
Dear Jason,
Thank you for sharing your feedback. We truly apologize for the inconvenience you’ve experienced. We understand how disappointing it can be to encounter issues with your sauna, and we want to reassure you that your situation is being taken seriously.
Our technician, Armand, worked directly with you to address the concerns, providing and shipping replacement siding to resolve the issue with the exterior. We understand, however, that the situation has not yet been fully resolved to your satisfaction.
Regarding your warranty claim, it is currently under review by our warranty department, and we are committed to resolving it as quickly and fairly as possible. We sincerely apologize for any delays in communication and are actively working to improve our follow-up process.
We truly value your feedback, and please know that we are dedicated to ensuring our customers receive the support they need. If you have any further questions or would like to discuss this further, don’t hesitate to reach out directly.
We appreciate your patience as we work through this, and we hope to earn back your trust.
-Enlighten Sauna Team
BC
Bryan C.
*** Dishonest and Criminal
*** Dishonest and Criminal. Don’t trust reviews because they pressure unhappy customers to take down negative reviews in exchange for fixing the issues ****
The facts of my experience:
Received a sauna with a non US compliant heater. Contacted enlighten that they must have sent wrong heater since they advertise the sauna as being compliant with US electrical standards. Was told the rep my electrician reached out to was not actually an enlighten sauna rep and received a phonecall and voicemail with directions to wire the heater in a non code compliant manner in order to make it work.
I notified enlighten their approach was non compliant and I would like a replacement heater with one that was UL compliant. The pressed me to have it wired not to code for several additional weeks and only after I reached my breaking point of patience and threatened to pursue legal action did they finally agree to replace the heater BUT I had to send back the non compliant heater first. I sent the heater back and was ghosted for several weeks on getting confirmation or next steps. I finally wrote a review of my experience on Yelp and shared it with enlighten, again threatening legal action if they didn’t rectify the situation. I received nearly immediate response that they had just been busy and couldn’t get to my matter but they did receive the original heater and would send options of replacements.
Then they sent me a link to an option which I confirmed was an acceptable replacement. Then they sent several emails and a voicemail indicating I needed to remove my review in order for them to send me the heater. As of 4 days ago I refused to do that and have still not received a confirmation that I’ll receive a replacement heater.
Summary:
- check all reviews
- note that my experience is not the only review indicating these criminal practices
- know that there are likely many many more customers that experienced similar challenges but may have taken their reviews down in order to have their matter addressed
Response from Enlighten SaunasMar 20, 2025
Dear Bryan, thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, and we take all customer concerns seriously. However, we would like to clarify several points raised in your review.
First and foremost, the sauna you purchased was a traditional sauna with an electric heater, and it was never advertised as UL-listed. We do offer UL-listed heaters as an option for an additional charge, which was not selected at the time of purchase. However, the standard heater provided is compliant with US electrical standards.
We understand your concern regarding compliance, and we are pleased to confirm that the replacement heater we provided is both US-compliant and UL-listed, as per your request. This replacement was sent to you at no additional charge and delivered on Saturday, January 04, 2025, and we are glad to have resolved this matter.
We regret any confusion that may have occurred during the communication process, and we assure you that our goal is always to adhere to safety standards.
Finally, we would like to emphasize to all of the customers reading this review that all of our Infrared heaters are UL-listed and fully compliant with US electrical standards.
We apologize for any delays in communication or frustration caused, but we want to reassure future customers that we are committed to resolving issues promptly and professionally. Our team strives to ensure the satisfaction and safety of all our customers, and we are glad to have resolved this situation to your satisfaction.
If you have any further questions or concerns, please feel free to reach out to us.
Sincerely,
Enlighten Sauna Management
AV
Ari V.
Do not buy the sauna
Do not buy the sauna. Delayed shipping. Poor qaulity. Specs do no represent the product. Lack of insulation. Lights are off when heaters are off. Poor cust srrvice response. Overall we regret the purchase.
Response from Enlighten SaunasMar 21, 2025
Dear Ari, Thank you for sharing your feedback. However, after thoroughly reviewing our records, we can confirm that we have no record of any purchase or interaction under your name. We take great pride in the quality of our products and customer service, and we have not received any reports that match your description. If you have any concerns, please feel free to contact us directly, and we’ll be happy to assist.
- Enlighten Sauna Team
