Samanta
I had a very disappointing experience…
I had a very disappointing experience with Enhanced Scents. The company enrolled me into a subscription model that was not clearly disclosed during checkout. If the recurring subscription had been explicitly explained, I would never have agreed to it. What makes the situation even worse is that I contacted the company requesting a refund and cancellation BEFORE I even received the product, clearly showing that I did not want to continue with the order or subscription. Despite this, they refused to refund the subscription charge and claimed subscriptions are “non-refundable.” In my opinion, this business practice is misleading and intentionally unclear. After researching online, I found many other customers reporting the exact same issue regarding hidden subscriptions and unexpected recurring charges. As an Australian consumer, I believe customers should have transparent information before being charged for ongoing subscriptions. I have now escalated this matter through formal complaints and banking dispute processes. I would strongly encourage other customers to carefully review everything before purchasing from this company.




