Bri
Customer service is appalling
One star because the scent is fine, but doubtful it has the effect it promises - should probably try it on a couple who are cold and distant, but my partner and I are the opposite of that, so it’s probably not a fair test. Customer service is appalling. They kept telling me that they wouldn’t be able to send me an alternative scent if I returned my purchase due to health and safety reasons for other customers, which is fine, I completely understand that. I understood that straight away when they told me the first time - fine! No problem. But, the main point I raised is that had their customer service response not been so slow so that the item was sent out before they got around to responding then this wouldn’t have been an issue.. they didn’t even address it. It came across as though they were just a bunch of chatbots with no personality or ability to go off script. Absolutely useless. Also, leak protection? If you’re selling liquids that should be standard, no? Develop better technology.