David R.
Bad experience
I ordered an item, emusicmart.com sent an email estimating 10 days delivery time. Fine. On day 14, I decided to check the tracking link in the email, and got an error message. Sent my own email to emusicmart customer service. No response. Two days later (day 16) I send another email. No response. Day 18 I find a telephone number and call - goes to generic voicemail, but I leave a message. Repeat that 4 more days. I finally call my credit card company to cancel the transaction. Within an hour I get 3 emails from them saying they need me to renew the payment, and the item is on the way. I also get a new email showing the item was just shipped, with a different tracking system. That's day 22 from the initial order. I get more emails about reauthorizing payment within the next 24 hours, and do so. The item arrived on day 30 from the initial order, 8 days after I contacted my credit card about stopping payment. The item itself is exactly as expected. In terms of quality and selection, I would want to shop with emusicmart.com again, but because of the issues with shipping and customer service I absolutely will not, and suggest other customers steer clear.