Guy
Train wreck staff and admin processes
I wish I could tell you the quality of their dentist, but the train wreck of their internal operations staff and their inappropriate procedures kept me from even seeing their dentist. Three months before my first appointment I asked them to check my insurance coverage because it's out of state. They refused and said that they would do that a month before the appointment … if I reminded them. I did remind them at the one-month mark, and they could not navigate my insurance company's authorization process. My previous dentist had been doing it fine for four years so it's squarely a problem at Embark Dental. Three days before the appointment they asked me to send pictures of my insurance card, which I did. But it wasn't until the morning of the appointment that they texted me to say that they (mistakenly) thought my insurance only covered medical. That’s an odd assumption considering that my insurance company had been paying my dental bills for the previous four years. When I arrived at their office, they still had not managed the simple navigation of a Blue Shield insurance agency. They wanted me to give them a credit card. They were basically saying that since they were so incompetent that they could not determine that I was actually covered for dental, they wanted to be able to tag my credit card to cover their inabilities. Then they wanted to digitize my driver's license. I am a former designated security officer for the Air Force, I have spent my whole life in high tech, and I know that digitized IDs are the new form of ID theft. When I declined to let them digitize my driver's license, they said that would be a requirement. I left. Save yourself the problem of leaving their office by not going there to begin with. You'll also save yourself a ton of unnecessary aggravation.