Embark Card ServicesReviews of embarkcard.com

Do yourself a favor and stay far away from this credit card company! It will be pure hell and you will regret it! Please don’t be fooled by the American Express logo! After numerous attempts to resolve this with Embark Card Servcies I have been unsuccessful so I’m writing this due to the charge of $52.10 being assessed to my account. This is unfair and should not have been done and the amount should’ve never been deducted from my refund without my consent I reached out several months or so ago regarding interest assessed on my account. I put in a complaint with a supervisor named Wanda and she recommended I also send an email. I have been totally unhappy with the service received with this company since I received my credit card. My experience with this company has been disappointing to say the least, especially when they advertise your affiliation with American Express, however, the customer service and the willingness to assist a customer and grant some leniency does not align with that of American Express. I recently received a refund to this credit card from a merchant and although I was disputing the interest fee charged, this company has deducted it from my refund. In addition to that, I noticed my account was assessed an additional $11 and some change in interest and that was also deducted from my refund. I am also waiting for resolution for this dispute and have not received an update as of today. This is by far the worst Credit Card company I have ever seen and I’d like my $52.10 refunded back to my account and some type of resolve as it was not yours to take but it was part of my refund. I look forward to a reply ASAP. charged from a refund credit that I received on the account. This is unfair and should not have been done. I would appreciate if someone could get back to me as soon as possible regarding this matter or just simply refund the $56 back to my account. Embark Credit Card’s, Customer Service representatives lack knowledge, empathy and skills. Thank you and I look forward to someone’s reply and receiving a full refund to the money that was deducted from my credit on your account for the months of May and June 2024.

Q utilice mi tarjeta en mi país y me dice una representante de Uds q en los términos y condiciones ponen q cobran por utilizar la tarjeta en otro país y la pregunta es American Express está en todo el mundo esto para mí ya es un robo injustificado tras q cobran un interés bien elevado la verdad q terminó de pagar esta tarjeta y la rompo no utilizo más crédito con Uds a menos q me den crédito por el dinero q me han ribado porq para mí esto es un robo son 90 dólares por usar su tarjeta tras q están en todo el mundo q fraude de verdad q si tengo Master card. Visa y estas cías no cobraron lo q Uds la verdad desepcionan Uds todo lo que hace la avaricia del dinero.

Horrible customer service not to mention embark embarrasses their customers. They do not reward customers for payment history or for being great customers.

Service is an F. Often impossible to get a human on the phone, and the phone scripts are definitely elongated to frustrate you.

I paid off my balance and Embark wanted me to send in a copy of my bank statement showing my personal information they already have. Embark shows the payment has cleared, on their end, along with verbal verification that the payment cleared, per Allan, floor supervisor, who REFUSED to provide his supervisor contact name and information. DO NOT ACCEPT THE PRE APPROVAL FROM EMBARK! 100% SCAM. No other AMEX card ask you for the above mentioned information, except Embark.

There are over $5,000 in fraudulent charges on my account. I've called 15 times in a month on the phone a total of over 17 hours and has not been taken care of and I have not received a new card. No one answers my specific questions only reads from a script

Got the invitation letter and completed the Application, got Approved for $ 1.250 Jajajaja , it is joke !! 755 credit score Call 5mins after the approval and cancel the account, do not waste time sending the card. Thanks

I recently paid off my Embark credit card 2 months ago and then they placed a block on my card. When I called to inquire why my card was blocked, I was told by 3 different reps that my account was on hold because I paid off a $2400 balance. I was repeatedly told by all the reps that the ONLY way to unblock my Embark card was to send them an ORIGINAL bank statement showing where the payment came from?????? WHAT???? I have never been told I have to send my bank statement for verification that I paid off a credit card. No one can explain this to me after repeated attempts. NEVER deal with these people, EVER!!! Use another card but stay away from the Embark card. They have nothing but poor reviews, including mine!!!!