Elizabeth & ClarkeReviews of elizabethandclarke.com

Order took way too long and no info as to when my order was going to arrive

Most of the clothes did it fit and I had to return. Some pieces too snug and others way too big The shirt I kept is super wrinkled all the time and already stained. Also my under pieces (bra) shows thru. This is not as advertised

I agree with other reviewers that this is a shady company. I recently cancelled my $330 subscription. They bill in September and don’t send the merchandise for months. I asked to cancel and they did, however now I have a stupid credit to use. This is incredulous. Instead of telling me to keep my subscription in place, they cancelled it and now I have to spend the money there anyways. Also, when you try to return something, they hide the refund button so if you don’t know how to find it, you will be stuck with a credit or an exchange. I have had six clothing subscriptions. This is by far the worst and the most expensive. Beware of the fine print and their sneaky ways.

In a market where there are so many options like Elizabeth & Clarke, it's hard to imagine a company having customer service this terrible. I purchased several items from them a while back – I didn't sign up for the subscription, as I wanted to inspect the quality of the items. While the items were very nice in terms of quality, their return policy is atrocious. I needed to return several items, among them a white shirt that was $60+. E&C emailed me to tell me that they wouldn't refund me for the shirt because there was a small stain on it. When I try on clothing, I am meticulous. I wear no makeup and I place it immediately back into the bag and the box to return it. So if there was a stain on the shirt, it either happened before it was sent or sometime during the shipping process. When I tried to explain this to the CS representative, they were, candidly, rude. According to a 2017 American Express study, 33% of customers won't return to a company after just one bad CS experience, and I certainly won't be giving E&C another chance unless they really make it clear that they treat customers well.

This company is extremely shady. I signed up for their seasonal box through Groupon. Little did I know that they charge you 3 months before the seasonal boxes go out. That is right! For 3 months they will hold your money hostage without actually sending you a product. They will also refuse to refund you and will credit it to your account on their website so no matter what you try to do you will not get that money back even though they sent you 0 product yet.