Elite Restaurant Equipment Reviews | Read Customer Reviews of eliterestaurantequipment.com

Elite Restaurant EquipmentReviews of eliterestaurantequipment.com

4.0206 reviews
Tools & Equipment
301 Mt. Pleasant Ave., Newark, New Jersey

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Elite Restaurant Equipment

About Elite Restaurant Equipment

EliteRestaurantEquipment.com was founded by 3rd generation food service equipment specialists whose mission was clear: to provide top-quality Commercial Kitchen Equipment and Supplies at the lowest prices in the industry. Starting out, we aimed to offer a wide range of essential items like refrigerators, work tables, and catering supplies, all aimed at supporting food businesses.As time went on, our dedication to quality and customer satisfaction helped us gain a strong reputation in the food service space. Today we have became a go-to option for restaurants, cafes, and other businesses. Our growth was fueled by our commitment to staying innovative and prioritizing our customers' needs.Our headquarters is located in Newark, NJ, but our impact stretches far beyond. We proudly operate multiple distribution centers across the US, ensuring efficient service nationwide. What's more, Elite doesn't stop at the border – as we proudly extend our offerings to Canada as well.Through partnerships and expanding our product range, Elite has became a prominent player in the commercial equipment market, supplying over 70,000 happy customers. Our focus on value, quality, and staying up-to-date with trends has continued to drive our success. Today, Elite Restaurant Equipment remains a trusted choice for businesses seeking reliable and top-rated equipment and supplies.

Elite Restaurant Equipment (eliterestaurantequipment.com) has 206 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: eliterestaurantequipment.com
Website: eliterestaurantequipment.com
Category: Tools & Equipment
Location: Newark, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Elite Restaurant Equipment reviews

Showing 45 reviews with 1 star · Clear filters

Pascual R.
Feb 9, 2024
Never used this company stay away
Never used this company stay away . Worst place to buy anything.
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vj
Dec 23, 2023
What a nightmare
What a nightmare! After 12 days of waiting, and 3 emailed inquiries asking for a tracking number so I can find out where my product was, just to be sent the wrong item. I have asked twice via email and another time through live chat to have it returned, yet they will not respond. I finally had to dispute the charges through my bank.
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customer
Oct 17, 2023
Inconvenient -
They have items listed for sale that are unavailable. Now my I have to wait up to 7 business days to get my $3000 back to purchase elsewhere. VERY IRRITATED.
Response from Elite Restaurant EquipmentOct 23, 2023
Since the item you ordered was unavailable, we processed a full refund within minutes of your order. We're sorry for the inconvenience. Your refund should have posted within 1 or 2 days at most. If you are still waiting for your refund, please let us know right away.
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Alan B.
Sep 26, 2023
There are few things more annoying
Update: Another week has passed since I placed and paid for my order. Despite the very prompt response I got to my review, the order fulfillment department doesn’t seem to share that commitment to excellence. I have not received the item, nor have I seen any sign of an email with tracking information, as was promised. At this point, I’m going to look elsewhere for what I need and, when I find it, cancel the order from Elite. There are few things more annoying than getting multiple emails from a company asking for a review before the order has been delivered. Or shipped. Or even processed. So, that’s my review so far. Get off my back.
Response from Elite Restaurant EquipmentSep 27, 2023
Hi Alan. Our intention is never to pester you or any of our customers. Our goal by asking for feedback at the time of purchase is to continuously improve our shopping experience. Once the order is delivered, we tend to ask for another review on the product itself. We're very sorry to have bothered you! We'll be emailing you tracking information asap and hope that the rest of your experience with us inspires you to change your review from 2 stars to 5 stars. In the meantime, please let us know if there is anything else that we can do for you.
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Mermaid Art D.
Sep 25, 2023
I never received my order
I never received my order. After weeks of waiting my order to be shipped and days of asking for a status update and repeatedly expressing that I need the order at a certain time I never got a response.
Response from Elite Restaurant EquipmentSep 27, 2023
Hi there! We're so sorry for the poor experience that you had with us. As requested, your order has been canceled and refunded in full.
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Unhappy C.
Sep 19, 2023
Would never use them again
Confirmed that item was in stock and ordered while on phone. Was contacted 30 minutes later saying it was no longer available. This company only wants your money and take it easily. Misrepresent their inventory to make a sale
Response from Elite Restaurant EquipmentSep 19, 2023
Hello and sorry for your experience. As you mentioned we contacted you as soon as we were notified by the manufacturer that this item is in fact not in stock, and processed a full refund immediately per your request. Our intention is NEVER to misrepresent. Our sole objective is to help customers like you with their restaurant equipment needs. We hope that you give us another chance in the future and apologize for the confusion.
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Karine S.
Aug 26, 2023
Very bad company
Very bad company. I placed an order for my employer, they never sent the goods and never reimbursed despite the many calls and emails sent! Thieves! I don't understand why today I am also being asked by email and text message to do a review of their company. You have to have some nerve after never giving the service!!
Response from Elite Restaurant EquipmentSep 1, 2023
Is the order under your employers name? Please let us know so that we can investigate and resolve this matter right away.
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LAFROMLI
Aug 26, 2023
Two years later???
Update: Don't buy the BS about making it right. NO RESPONSE! Asking for a review 2years later???? Proves my point, worst company I have ever purchased from! Purchased a stainless steel table, 36 x48 two years ago. Table is rusted and is not safe. Never responded to my emails, no one answered the phone. This company appears to operate as a drop ship catalog stores. STAY AWAY! Btw, I can't set the real date.
Response from Elite Restaurant EquipmentSep 14, 2023
We're sorry about your experience and hope that you give us the chance to make this right.
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