Elite Restaurant EquipmentReviews of eliterestaurantequipment.com

First unit was damaged. Got the second one six weeks after ordering. The new unit doesn't work as it should and I'm getting zero support

The online purchasing process went smoothly. But that is where the good news ended. Soon after we placed and paid for the order we received a phone call saying that the price on the website wasn't updated and that their supplier had increased their price over $300. Elite was not willing to eat any of the cost and would rather lose the sale according to the spokesperson. No way to do business. If they would have split the difference, we would have considered it. Ultimately though, a company should honor its price.

Quick to charge my card, take the money but never ship anything. I called in about this and was asked if they could call me back but never did. The latest call ended up with them telling me the item is not available and they needed to refund me (not to the original credit card payment method, but via paper check). I see your company has terrible reviews and I know why. Very poor service and downright sketchy.

Elite Restaurant Equipment operates with shady business practices and no transparency. Our company ordered a 3 compartment sink from Elite in mid to late December of 2024 for a time sensitive project scheduled for completion in late February of 2025. As we drew closer to the needed the sink, we began sending inquires to Elite on when the sink was to ship and for the last 3 weeks, we were told it would be shipping tomorrow. As of today, the sink has not shipped, and they canceled our order. There has been no reason or response for the cancellation. In fairness they did provide a full refund but, have left our company in a position of being unable to fulfill our obligation of completing the project. Our business will never purchase from this provider, and I would strongly encourage others to follow the same stance.

Still did not receive my order

Very poor service and no comunication at all, Ordered a cooler and it said it ships in 2-3 business days, about 2 weeks went by without a word from them, I called and they said they had a problem with the glass, another week and I called again and was told it is scheduled to ship out Dec 19, now another week and half and still have not received it and no comunication an no tracking number provided, That is very poor service.

It has been over a month since I placed my order and I have not received the sink. Every time I call the customer service tells me that the sink is shipping on Thursday of every week since I purchased it.

order not arrived more than a month..i told when i placed order i need dish cabinet asap for my business coz of this i can not open business because i have to move my hand sink as soon as i received cabinet and i have been waiting for more than a month called several time waiting for that long time spoke with person forgot name he said you want money back this is rediculous waiting that long and money back i told him i need dish cabinet asap he told me it is gonna ship thursday which is date 12/12/24 still i couldnt get any email or any word from elite restaurant responsible person, this is very bad. I need to know asap