Shawnda H.
Absolutely awful
Absolutely awful. I was shipped incorrect and faulty merchandise. They acknowledged it but refused a refund or exchange. I would not recommend under any circumstances
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Egad Blue (egad-blue.com) has 97 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Showing 96 reviews with 1 star · Clear filters
Shawnda H.
Absolutely awful. I was shipped incorrect and faulty merchandise. They acknowledged it but refused a refund or exchange. I would not recommend under any circumstances
Kirstie
item never appeared (sweary mugs + other things). tracking number didn't work. i escalated to PayPal and then mysteriously the delivery was sent, stay clear - not worth the hassle. mugs are fine but this took 2 ½ months.
mnfireftr
Didn’t deliver. Came from China not Ireland and the tracking number doesn’t work, only on their link and it keeps changing. Scam!
Therese R.
Though I would just put in all the correspondence, there customer service is just as shotty Looks like you screwed a lot of people on these mugs. Too bad you don’t stand behind your product. Sent: Monday, March 17, 2025 8:12 AM To: Therese Rodriguez Subject: Re: RE: [Important] Your parcel's status has updated We feel so sorry for your dissatisfaction. Relevant departments have confirmed the accuracy of the products sent to you. In that case, you will need to return the goods to our Chinese warehouse. But shipping costs will be high. Is it possible to increase the compensation to 15USD Yours Sincerely, Customer Service Team *We will try to reply within 24-48 hours. If you don't receive our reply, it may be our off day or time difference, please don't worry, You can try to contact us again. THANK YOU! On Sun, 16 Mar at 12:07 AM , Therese Rodriguez wrote: I sent you a picture. My order is below that clearly says shut your ***** mouth in the cup says only shot. How can you say that it was shipped properly? We are so sorry for your dissatisfaction. However, upon inspection by our warehouse, the items dispatched to you align with your original order. As a sign of goodwill, we would like to offer compensation of 10USD Will that be acceptable? Yours sincerely, Customer Service Team *We will try to reply within 24-48 hours. If you don't receive our reply, it may be our off day or time difference, please don't worry, You can try to contact us again. THANK YOU! On Sat, 15 Mar at 2:20 AM , Therese Rodriguez wrote: See picture of the cup I received Thank you Therese Sent: Wednesday, March 12, 2025 10:32 PM To: Therese Rodriguez Subject: Re: RE: [Important] Your parcel's status has updated Thanks for your email. Please open the package, take photos of the product, and send them to us. By analyzing these images, we can identify the issue and assist you. Yours sincerely, Customer Service Team *We will try to reply within 24-48 hours. If you don't receive our reply, it may be our off day or time difference, please don't worry, You can try to contact us again. THANK YOU! 69396524:2072100 69396524:2072100
Kat C.
I wanted to buy 5 of their sweary mugs. Was meant to be handmade in England according to their website. Everything seemed to be fine, however I paid in US dollars via PayPal. Then when they first sent me my tracking number it was meant to be tracking an item from America. Then when I asked where it was they sent me another tracking number saying it was coming from korea with a different company. Then when I decided to dispute a refund via PayPal, they sent me a different tracking number with yet another company coming from Hong Kong. This afternoon my package was to be delivered however I refused delivery of said package and have escalated it further with paypal with most of my emails and evidence of all tracking numbers given. So hoping to get most if not all of my money back that I sent them. This was written 17.03.25 awaiting PayPal review.
Blue M.
Scam! I bought from them and got a defective mug and they refuse to replace it!!!! Beware!!!!
Karen F.
This company ships from China, and misrepresents their products and will make your pay to return the item at your expense. I had to issue a dispute with PayPal and wasted so much time, only to have PayPal close the case. A “jumbo” mug is actually a small mug; don’t be fooled, they’re another corrupt company looking to make a quick buck.
Jan D.
Ordered 2 jumbo mugs. I did get them but they will not even hold 8 ounces of liquid. I would hate to see the small. I should have known not to order anything on Facebook. 2nd time I was burned by Facebook. Never again!!!