EditorialistEditorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kyle M.
Placed order with notification of confirmation only to be told later it couldn't be fulfilled.
Response from EditorialistDec 11, 2025
Hi Kyle! We’re sorry your order couldn’t be fulfilled. Many of our items are fast-moving, and some were low in inventory or sold out sooner than expected. Our support team has reached out to you — kindly check your inbox. We appreciate your understanding.
A J.
1st said candle was originally priced at $89.99 & on sale for $69.99. NOT TRUE! Was $69.99 AS PRICED. LIES, LIES, LIES... I'll never buy from your company again because I don't need LIARS in my life, especially when purchasing a product I LOVE!
Response from EditorialistDec 11, 2025
Hi A J! Thank you for your feedback — we understand how frustrating this must feel. Prices on our site are system-generated, and we don’t manually set them. Sometimes this can create differences between list and sale prices. Whenever a purchase is processed at a lower price than displayed, we automatically refund the difference. If you’d like, our support team can review your order to ensure everything is correct — you can reach out to us at [email protected]
Bob
Sent the wrong item.
Response from EditorialistDec 5, 2025
Hi Bob, We’re truly sorry to hear that you received the wrong item — this is never the experience we want for our customers. Our team has already reached out to you via email, and we’re currently reviewing your order so we can sort this out as quickly as possible. Thank you for your patience, and we look forward to resolving this for you soon.
SW
I ordered a pepper grinder and one day later, received an email that it was unavailable but that they would continue to source it. The email I received came in at 1:02am. There was a line in their email that I could email them if I wanted to cancel it. I responded at 7:43am that same morning to cancel my order. At the time, I had not received any notifications from the company. I then received an email that a ticket was created for my request. Hours later, I receive another email with "good news" that they were able to source my item. I wrote AGAIN to Editorialist stating I wanted to cancel my order. I didn't receive another email until almost 2 full business days later stating that they couldn't cancel my order because it was already placed. I am not sure how much more quickly I could have responded to avoid this situation. I'm incredibly upset that Editorialist takes their time to respond to me, but tells me essentially that my "order was processed faster than my email came in to them." I still haven't even received a shipping notice from the company! I don't want to pay shipping to receive or return this item that I wanted to cancel, but afraid I got duped by this shady company.
Response from EditorialistDec 5, 2025
Hi! We’re very sorry for the inconvenience you experienced. Due to the holiday rush, our processing and support teams have been handling unusually high volumes, which led to delays in responding. Our system also sends automatic sourcing updates every few hours, and we understand how this may have caused confusion about the item’s availability. We’re actively improving this process to prevent misunderstandings in the future. We’d like to make this right for you. Please contact us at [email protected], and our team will be happy to assist.
Spres
I sent a message the day i received my package letting this company know I was sent the wrong item. I got no response so I place a claim to my bank .
Response from EditorialistDec 5, 2025
Hi Sunita! Hi Sunita — we’re updating our response from 10 days ago to ensure we can assist you properly. We’re very sorry you received the wrong item. We’ve reached out to the email we have on file for your order, as well as the email used here, but haven’t received a reply. We also checked our support inbox and didn’t find any messages from you. Please check your inbox and spam folder for any emails from us — you can simply reply to those messages so we can help resolve this issue. We look forward to hearing from you and assisting with your order as quickly as possible.
Robin R.
Editoralist advertised for sale an expensive handbag that I purchased online in good faith only to find out they did not have it in stock and were looking for one. Meanwhile my money sat in limbo. When they ultimately found one it would have required another payment of about $215.00 in import fees to re-secure the purchase. No thank you! That’s not how I do business and neither should they. What is the point of advertising a product for sale that is not in stock? This misleads the customer and leads to anger and frustration. I requested they cancel the order at that point and it was not processed - however, it took time away from my finding the hand bag again from another vendor with the option of it possibly selling out in the meantime or having to pay more money somewhere else, which is what I had to do.
Response from EditorialistDec 1, 2025
Hi Robin! We’re truly sorry for the frustration this experience caused. Some items on our site require sourcing directly from our merchant partners, and in rare cases availability or duties can change. We’ve reviewed your order and have processed the cancellation. If you haven’t already, please check your email for confirmation. We appreciate your feedback and will use it to improve transparency and prevent situations like this moving forward.
Big L.
There was no reason why I could not have my order canceled, considering how long it took for my order to ship. Needless to say, I did not receive my package on time and will be returning the item.
Response from EditorialistNov 11, 2025
Hi there, thank you for sharing your experience. We’re sorry that your order didn’t arrive as quickly as expected and completely understand how frustrating delays can be. We’ve reached out directly via [email protected] to assist you with your order and return. Please check your inbox and spam folder for our message so we can help you promptly. We look forward to resolving this with you via email.
Eileen M.
Where is my Badgley Mischka gown, size 12, order #73991506? I purchased October 25 or 26, 2025 and never heard from you again after giving me a sale price. No shipping info. This is for my granddaughter's wedding and I must know what is going on. I even paid for expediting delivery. My address is: Eileen Mayl 411 N. New River Dr. East, Unit 3301 Ft. Lauderdale, Florida 33301 tel.9543365490
Response from EditorialistNov 3, 2025
Hi Eileen, we’re truly sorry for the distress this situation has caused. Our team is actively investigating your delivery with FedEx and has reached out directly to gather the necessary details. Please rest assured, we’re prioritizing your case and will keep you informed until it’s fully resolved. – Team Editorialist
