Mervat S H.
The 36 shoed are too small
The 36 shoed are too small, I called as soon as I got the shoes and I tried to get 36.5. As as an exchange these shoes ran small Your Custmer service was not good and would not grant my request There is no one to talk to , all corespondents Are via email only ???! There were no notes that these shoes ran small and recommended a 1/2 size larger N the website All my designer shoes are 36 and are perfect fit . I would not to buying any other items from your website as I basically lost 365 dollars First your Info a do lot of shopping and you lost a good Custmer . Not a fair place to shop.
Response from EditorialistFeb 18, 2026
Hi Mervat! We’re truly sorry to hear that the shoes did not fit as expected. We understand how frustrating this must be, especially when you’re confident about your usual size. As this item was purchased at a discounted price, it was marked as final sale and is not eligible for return or exchange. However, one of our support team members has reached out to you via email to see how we can further assist and explore possible options with you. We genuinely value your feedback and appreciate you bringing this to our attention.