EditorialistReviews of editorialist.com

Response from EditorialistMar 29, 2026

Hi Edson! We apologize for the experience and completely understand your concern. Upon reviewing your order, we can confirm that one item has already been delivered, while the remaining item is still being processed for shipment. For your convenience, we have also sent you an email with the most recent update regarding your order. If you require any further assistance, please do not hesitate to contact us at [email protected]. We will be more than happy to help.

Response from EditorialistMar 22, 2026

Hi Briana, we’re truly sorry to hear about your experience. Upon checking, we were unable to locate any email associated with your concern on our end. Could you please share your order number so we can assist you further? You may also reach us directly at [email protected], and we’ll make sure to prioritize your case. Thank you for your patience—we appreciate the opportunity to make this right.

Response from EditorialistMar 17, 2026

Hi Jermey! We’re sorry about the hassle. We checked our system and see that a partial refund was issued on March 7, 2026. We’d love to help get this fully resolved, but we haven’t heard from you through our official support channel yet. Please reach out to [email protected] and check your spam folder too, as we’ve tried contacting the email linked to your order. We’re ready to assist!

Response from EditorialistMar 16, 2026

Hi Cowboy! We’re sorry to hear about your experience. Availability can change quickly across our partner retailers, which may sometimes cause items to appear unavailable after being listed. We’d be happy to look into this for you; however, we weren’t able to locate any order details to trace it further. If you could share more information, we’d gladly take another look. If there’s anything specific you’d like help with, please feel free to reach out to us at [email protected]. We’re here for you.

Response from EditorialistMar 14, 2026

Hi Ayden, thanks for bringing this to our attention. After checking our system, it appears your order was delivered via UPS on March 6 with a proof-of-delivery photo. We’d like to help resolve this, but we haven’t received any messages from you through our official support channel. Please contact us at [email protected], and kindly check your spam folder as we’ve also reached out to the email associated with your order. We’ll be happy to assist further.

Response from EditorialistMar 12, 2026

Hi Mary! Thank you for sharing your experience, and we’re very sorry for the inconvenience this has caused. It appears we had not received a return inquiry for this order, and the return had not been formally initiated in our system. One of our support team members has reached out to you via email to assist with your refund and ensure this is resolved as quickly as possible. We appreciate your patience and are always here to help.

Response from EditorialistMar 2, 2026

Hi Grace! Thank you for taking the time to share your feedback. First, we sincerely apologize for any confusion regarding the sizing — we completely understand how frustrating that can be. We always want our customers to feel confident when placing an order, and we’re sorry this experience didn’t start off smoothly. After carefully reviewing our records and the previous conversation with our support team, we can confirm that the items were returned to us. During the inspection process, one of the pieces was found to have staining, which is why it did not meet the return conditions for a full refund. That said, we did proceed with a 50% refund for that item, which was agreed upon at the time. Our customer support team truly did their best to handle the situation fairly and transparently, and we appreciate the communication throughout the process. If there’s anything that still feels unresolved or if you need further assistance, please don’t hesitate to reach out to us directly. We’re always here and happy to help.

Response from EditorialistFeb 18, 2026

Hi Donna! We’re sorry your order didn’t reach you as expected. Upon checking, it was returned to the sender because the recipient name didn’t match the name on the order — this is part of our logistics safety protocol to ensure the security of high-value items. One of our support team members has already reached out to you regarding your refund. We appreciate your patience and understanding!