EditorialistReviews of editorialist.com

Response from EditorialistMay 27, 2026

Hi Mya! We’re truly sorry for the confusion and inconvenience this experience has caused. The shipping fee was refunded, as express shipping unfortunately was not available for this order. We can also confirm that the Ruby Clay Flower Boot Vases are still expected to arrive. Please know that our support team is actively working with you directly, and we are continuing to coordinate closely with our partner merchant to resolve this matter as quickly and smoothly as possible for you. We truly appreciate your patience, understanding, and continued cooperation while we work toward a resolution.

Response from EditorialistMay 13, 2026

Hi Kathryn, we’re very sorry to hear about your experience and completely understand your frustration with receiving an incorrect item. This is not the level of service we aim to provide. We’ve reached out to you directly to assist further and help resolve this matter as quickly as possible. We truly appreciate the opportunity to make this right.

Response from EditorialistMay 5, 2026

Hi Susan, we’re very sorry for the inconvenience and completely understand your concern. We’ve reached out to you via email with an update confirming that your replacement crossbody strap is scheduled to ship within 24–48 business hours. As soon as it ships, we’ll share the tracking details with you. If you have any further questions, please respond to us via email and we’ll be happy to assist. We truly appreciate your patience and the opportunity to make this right.

Response from EditorialistMay 5, 2026

Hi Anita, We’re truly sorry to hear about your experience, especially given the special occasion. We completely understand how disappointing this must have been. In some cases, orders may not be approved if the item becomes unavailable or cannot be secured with our partner merchants. While an authorization may appear on your account, this is not a completed charge and is automatically reversed if the order cannot be fulfilled. A confirmation regarding your order was sent on May 3, and it appears we haven’t received any follow-up message from you since then. We would genuinely appreciate the opportunity to look into this further and make things right. One of our team members has already reached out to you, and we look forward to your response. Please don’t hesitate to get in touch. We’re here to help.

Response from EditorialistApr 28, 2026

Hi Don! We’re truly sorry to hear about your experience. At this time, we’re unable to access your order details directly from this review, but we absolutely want to look into this for you and make things right. Your feedback is taken seriously, and we’re actively working to improve both our communication and inventory accuracy. Please reach out to [email protected], and one of our support specialists will review your case and assist you as quickly as possible.

Response from EditorialistApr 25, 2026

Hi there, we’re truly sorry for the frustration and delays you experienced. In some cases, identity verification is required to help protect customers from unauthorized transactions and fraud. We apologize that you were asked to submit your information more than once and for the confusion this caused. Your feedback is important to us, and we’ll use it to improve our process. Please feel free to reach out to our support team if you need further assistance.

Response from EditorialistApr 10, 2026

Hi Cindy! We're sorry to hear about your experience. We’ve checked and can confirm the refund was processed on April 1. We also sent an update on April 8 with the relevant details. Please reply to our email at [email protected] so we can assist you further. We appreciate the opportunity to make this right and look forward to your response.

Response from EditorialistApr 6, 2026

Hi Aleaxandra, we’re very sorry to hear about your experience. After checking, we were unable to locate the email you mentioned, and it’s possible it may not have reached us—our sincere apologies for any confusion. We have now contacted you directly via email so we can assist and resolve this as quickly as possible. We appreciate the opportunity to make this right and look forward to your response.