Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
editorialist.com
Website
editorialist.com
Category
Malls & Marketplaces
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered XL and received XS
The returning does not allow me to return (was traveling) and the restocking fees and shipping fees to return are usury
Response from EditorialistJun 29, 2026
Hi Nancy! We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your order, we can confirm that the original order was placed for an XS, which is the size that was shipped. We'd like to reassure you that we're happy to assist with your return, and there are no return and restocking fees in this case.
One of our team members has provided an update in our ongoing correspondence with you to help you complete the return process as smoothly as possible. Thank you for giving us the opportunity to make this right. We truly value your business and look forward to resolving this for you.
KL
Kim L.
I received the wrong product
Update: I am now expected to return the wrong bag, reorder the bag I originally ordered at $173 more than what I paid for it! They messed up, offered 10% or $50 off. Which will result in it being still $103.50 more than what I originally paid. How is that a fair resolution?
I received the wrong product, reached out and still have not received any response on what is needed to resolve this! I have followed up and still have not received a response!
Response from EditorialistJun 24, 2026
Hi Kim! Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by receiving the incorrect item.
Upon review, we can confirm that a response was promptly provided following your initial contact, and there has been ongoing correspondence regarding this matter. We have also provided updates via email, including the steps we have taken and the next steps toward resolving the issue. Our team has been actively coordinating with our partner merchant to address the incorrect item and work toward a resolution. We truly appreciate your patience and understanding while we worked through this with our partner merchant. We remain committed to assisting you and ensuring this matter is fully resolved. Thank you for giving us the opportunity to address your concern.
MS
MS
I ordered Gucci Sunglasses on 5/28/26…
I ordered Gucci Sunglasses on 5/28/26 and was charged the day I placed my order. My order departed from UPS on 6/1 and returned to sender on 6/9. The only way to contact Editorialist is by email. I submitted a claim with my credit card company and now waiting to get a my credit.
Response from EditorialistJun 22, 2026
Hi MS! Thank you for sharing your experience, and we're sorry to hear about the issues with your order.
We'd like to look into this for you, but unfortunately, we aren't able to identify your order based on the information provided in this review. If you could share your order number or reach out to us at [email protected], our team will be happy to investigate what happened with the shipment and review the status of your refund.
Once we have your order details, we'll work to provide a resolution as quickly as possible. We look forward to hearing from you.
RO
Robin
My order was cancelled
My order was cancelled. While I wasn’t charged, I went through Editorialist because of the price. The only explanation I received was “sorry, it is no longer available”. How can they advertise something that isn’t available or even offer an alternative or other compensation? Even % off your next purchase to encourage me to come back? Right now I am I do not plan on returning.
Response from EditorialistJun 11, 2026
Hi Robin! Thanks for sharing your feedback, and sorry for the inconvenience of your order being cancelled. We understand how disappointing this can be, especially when you were expecting the item to be available at the time of purchase. Unfortunately, it became unavailable during processing, which led to the cancellation. If you could share your order number, we’d be happy to take a closer look and assist you further. We appreciate your feedback and would really like the opportunity to help improve your experience with us.
VH
Victoria H.
Horrible I was charged $300 and got…
Horrible I was charged $300 and got $102 back what kind of service is this I would never order from this site, horrible experience
Response from EditorialistJun 10, 2026
Hi Victoria! Thank you for your review. Upon checking, the original charge for the order was $308.00 USD. During the purchasing process, our team was able to secure the item at a lower price, and a $102.47 USD refund was issued to reflect the price difference.
As for the returned item, we can confirm that the refund was processed. Please note that refunds typically take 5–7 business days to appear on your statement, depending on your bank or payment provider.
If you have any additional questions or concerns, please feel free to reach out to us directly via email, and our team will be happy to assist further.
DM
Ditona M.
The item is not new
The item is not new. They have been used, and I don't like that. Could you please give a discount for that?
Response from EditorialistJun 7, 2026
Hi Ditona, thank you for your feedback. We're sorry to hear that the item did not meet your expectations. We have reached out to you via email regarding this matter and would be happy to assist further. Please check your inbox and respond to our message so we can review the issue and work toward a resolution.
RP
renata P.
I never received my package
I never received my package
Response from EditorialistJun 5, 2026
Hi Renata! We are truly sorry to hear that you did not receive your package. Upon review, your order was marked as delivered on June 1, 2026, at 5:48 via the Veho carrier, with a delivery photo indicating that the package was left at your doorstep. That said, we completely understand your concern and want to assure you that we are here to help. We have requested an investigation into this matter and will work to resolve it as quickly as possible, including proceeding with a refund or replacement as appropriate. Our team has also reached out to you directly. We kindly ask that you reply at your earliest convenience so we can assist you further and move this forward without delay.
JJ
Jason J.
Best example of complete company incompetency, lacking integrity, and provides no real service.
Subject: Formal Complaint Regarding Order Cancellation and Processing Issues with Editorialist
On or about May 27, 2026, I initiated a transaction on Editorialist's website for a pair of Nike LeBron 23 EP "Dreams and Nightmares" shoes. Shortly after placing the order, I submitted a cancellation request due to several discrepancies, which included:
1. Ambiguity surrounding size selection,
2. Engagement of a third-party fulfillment vendor,
3. Inconsistent transaction details,
4. Concerns regarding the overall transaction process.
Despite my timely cancellation request, Editorialist generated a cancellation confirmation through their internal system. However, I was later informed that the order was still being processed. Notably, the Editorialist acknowledged in writing the following points:
1. “We can confirm that your cancellation request was submitted.”
2. “Our system acknowledged the cancellation request.”
3. “The order continued to move forward on our end despite the cancellation request being submitted.”
4. “The system, unfortunately, did not refresh in time,” characterizing the issue as “system-related confusion.”
These statements represent clear admissions from Editorialist, explicitly confirming that:
- A timely cancellation request was submitted and received.
- Editorialist’s system recognized the request and generated related communications.
- An internal failure occurred, leading to the processing of the order despite the acknowledged cancellation.
Despite these admissions, my Indigo Mastercard was charged $541.68 for the transaction.
Documentary Evidence
1. Editorialist account records reflecting registered customer information.
2. Order records detailing Order #57649781, payment by Mastercard ending in 2433, total charge of $541.68, and notes indicating fulfillment through Kicks Crew.
3. My written cancellation communications.
4. Editorialist’s written acknowledgment of the cancellation request. The editorialist’s explanation of the internal system failure as the reason for continued processing.
Consumer Protection Concerns:
This matter raises significant concerns related to:
1. Contradictory order communications.
2. Representations regarding cancellation that conflict with order processing actions.
3. Charges on a consumer account post-acknowledgment of a cancellation request.
4. Delays in resolution following recognition of the cancellation issue.
5. Potentially confusing disclosures surrounding merchant identity, fulfillment responsibilities, and cancellation rights.
While I do not allege intentional misconduct in this forum, these circumstances prompt inquiries into compliance with established consumer protection principles, which include:
- Truthful and non-misleading commercial communications.
- Accurate representations regarding order status.
- Fair processing of cancellation requests.
- Transparent disclosures of third-party fulfillment relationships.
- Timely corrections of recognized transaction-processing errors.
- Adherence to fair business practices as outlined by California consumer protection statutes and related regulations.
Lastly, this company represents the worst of governance, integrity, ethics, and consumer treatment.
BTW, I have read many of the company's responses, and it is always."We are working on it, reaching out to .....? After this company admitted the order was cancelled, I was actually told the company that was the "true seller, " refused my cancellation. Their response, " That is not true, feel free to post that." Just getting started, with no end.
I truly hope you are sincere. As of now, the refund has not been issued. However, once completed, I will update and upgrade all reviews, complaints, etc
Response from EditorialistJun 3, 2026
Hi Jason! Thank you for your feedback. We sincerely apologize for the frustration, confusion, and concern this situation has caused. We fully understand how disappointing this experience must have been, particularly given the conflicting updates regarding your order’s cancellation. Upon reviewing your case, we found that your cancellation request was submitted while the order was already in the processing stage. An automated message was sent shortly after your request, indicating that the order was already too far along in the shipping process to be canceled. That said, we have now immediately submitted a cancellation and refund request on your behalf, and we will keep you informed via email as soon as we receive confirmation. We have also shared your feedback with the relevant teams to help prevent similar issues moving forward, as we are committed to ensuring our clients always enjoy a seamless and exceptional experience with Editorialist. We truly appreciate your patience and understanding while we work toward a resolution. Please rest assured we remain fully committed to keeping you updated every step of the way.
