J.M. L.
Excellent customer service and transparency
Ordering, shipping were great. The brooch delivered quickly from By Malene Birger. Most importantly, I received multiple contacts from customer service (text, email) to confirm that I was aware of the tariff/duties charges and that I could cancel. I confirmed I was aware of needing to pay DHL prior to delivery. This is above and beyond. thank you. Will do business with you again.
Response from EditorialistOct 16, 2026
Hi Joanne! Thank you for your thoughtful feedback! We’re delighted to hear that your experience was smooth from start to finish. Keeping our clients informed and ensuring they feel confident throughout their shopping journey is always a priority for us. We truly appreciate your trust in Editorialist and look forward to welcoming you back for another wonderful shopping experience!




