EditorialistReviews of editorialist.com

Response from EditorialistAug 6, 2026

Hi Laurie! Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been frustrating. After reviewing your order, we confirmed that our partner vendor shipped the correct size based on the order that was placed. We understand that you dropped off the item. However, upon checking the return label we issued, the tracking still shows that the package has not been scanned by the carrier, which may indicate that the return label was not used or that the package has not yet been received into the carrier's network. As a result, we have been unable to track the return or confirm its delivery to our partner vendor, and this has caused the delay in processing your refund. One of our team members has already reached out to you to help resolve this matter. We remain fully committed to assisting you.

Response from EditorialistJul 21, 2026

Hi Chaz, We’re sorry to hear about your experience and appreciate you sharing your feedback. Upon review, based on the photos provided, the item itself was not damaged, and the packaging showed minimal damage to the box. However, we understand that receiving an item in less-than-perfect condition can be disappointing, and we’d like the opportunity to take a closer look at your case to better understand what happened and assist further. One of our Customer Care team members has reached out to you, and we look forward to helping resolve this matter.

Response from EditorialistJul 15, 2026

Hi Sandra! We're very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. After reviewing your order, we noticed that we had not received any prior contact regarding this concern, and a return request had not been initiated through your account. We always encourage our clients to reach out to us, as we're committed to finding the best possible resolution. We also offer complimentary returns within the eligible return period. As your return window remains open until July 17, we'd still be happy to assist you with the return process. A member of our Customer Care team has already reached out to you directly. Please feel free to reply to our message, and we'll be more than happy to help resolve this matter as quickly as possible. We appreciate the opportunity to make things right and look forward to hearing from you.

Response from EditorialistJul 12, 2026

Hi Vena, we’re sorry for the frustration and understand your disappointment, especially since this was a birthday purchase. We’d like to look into this for you, but we’re unable to locate your order on our end. Could you please share your order number or email us at [email protected] so we can assist you further? Thank you, and we look forward to resolving this for you.

Response from EditorialistJul 11, 2026

Hi Dana! We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. Upon review, we can confirm that we promptly requested a size modification on your behalf after receiving your request. However, our partner merchant was unfortunately unable to accommodate the change, as modifications are not permitted once an order has already been processed. Based on our ongoing correspondence, your refund is currently being processed following confirmation of the cancellation request by our partner merchant. We will continue to monitor the progress closely and provide updates as soon as they become available. We value your feedback and will continue working to improve our customers’ experience.

Response from EditorialistJul 5, 2026

Hi Nichole, we're sorry to hear the color wasn't as expected. We understand how disappointing that can be. Please reach out to our Customer Support team so we can review your order and see how we can help. Thank you for sharing your feedback.

Response from EditorialistJul 2, 2026

Hi Megan!Thanks for bringing this to our attention. We are so sorry to hear that you received the wrong item! We took a look at your order details and can confirm that a Philadelphia shirt was selected at checkout, which matched the confirmation email sent your way. This review is actually the first we're hearing about the mix-up, but we want to make sure we get this sorted out for you right away! We have reached out to you via email regarding this matter and would be happy to assist further. Please check your inbox and respond to our message so we can review the issue and work toward a resolution.

Response from EditorialistJul 1, 2026

Hi Dejour! Thank you for your feedback. We're sorry to hear about the trouble this has caused. Upon reviewing your order, we can confirm that UPS marked the package as successfully delivered to your address on Thursday, June 25, with proof of delivery on file. At this time, we have not received any prior messages from you regarding this concern, but we want to ensure this is fully addressed for you. Our team has also reached out to you directly. We kindly ask that you reply at your earliest convenience so we can assist you further and move this forward without delay.