EditorialistEditorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Alan S.
Vest in Medium was tight and I’m slim .
Response from EditorialistFeb 9, 2026
Hi Allan! Thank you for your feedback. We’re sorry to hear that the Medium vest felt tight. As this item was a final sale, we’re unable to process a return or exchange. We truly appreciate you sharing your experience and will take your comment into consideration for future products.
valerie B.
Hello I placed an order for a Polo Play Large Leather Tote Bag in Cherry color a hard to find bag. It shows my order has been confirmed and the full purchase price has been deducted from my account. I have been trying unsuccessfully to reach someone regarding this issue so I know what is happening. My name is Valerie Bailey and The shipping address is 720 Belshe Ave Willow Springs MO. 65793. I sure would appreciate a reply from someone.
Response from EditorialistFeb 4, 2026
Hi Valerie! Thank you for reaching out. For your safety, please avoid posting personal details, such as your shipping address, publicly. I’ve just reached out to you via email. Please check your inbox and spam folder so we can discuss this matter securely through our official support channel at [email protected]. We look forward to resolving this for you quickly!
David R.
I hadn’t noticed the shoes were final sale. The reviews I found for those Lemaire shoes said they tend to run large and buyers should consider sizing down if they wear half sizes. I stuck with my regular size 43 and they actually run small. Much less room than a normal 43. I wish I had known that before purchasing. I like the shoes but I need orthotics for a foot problem and these are too small to fit them which means I’ll only be able to wear them on occasions where there’s not much standing or walking involved. In any case, the reviews were misleading.
Response from EditorialistFeb 4, 2026
Hi David! Thank you for your honest feedback. We’re glad you like the shoes, but understand the sizing issue and the inconvenience it caused. We appreciate you sharing these details as it helps us provide better guidance to future customers. We hope to offer a smoother experience next time!
Georgie
I really appreciate the editorialist finding the shoes I wanted and it was a smooth process, but when the shoes came the leather was worn down (almost look like they’d been used?). I think this was more an issue of madewell, but the shoes I saw in the store months ago had quality stitching. The ones I received had seems that were worn.
Response from EditorialistFeb 4, 2026
Hi George! Thank you for your honest feedback. We’re glad our team was able to help you find the shoes you wanted, but we’re sorry to hear about the condition of the pair you received. We appreciate your details about the stitching and quality as this helps us work with our suppliers to improve. We hope to provide a better experience for you next time!
Valued C.
The shirt runs very small I should have ordered an XL but unfortunately it is a final sale. I will likely have to give it away. I wish I didn't buy it without being able to return it :(
Response from EditorialistJan 7, 2026
Hi Debby! We’re sorry to hear that the item didn’t fit as expected, and we understand how disappointing that can be. Unfortunately, final sale items are non-returnable, which is why we’re unable to offer a return or exchange in this case. For future purchases, our support team is always happy to assist with sizing guidance before ordering to help avoid this situation. Thank you for taking the time to share your experience.
Sheryl S.
The hat's width was excessive. The product images did not accurately represent the hat's dimensions. We request a return.
Response from EditorialistOct 24, 2025
Hi Sheryl! Thank you for your feedback. We’re sorry to hear the hat didn’t meet your expectations. Upon checking, we can confirm that there’s already an ongoing return for your order. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team at [email protected] — we’ll be happy to help.
customer
Received Refund
Response from EditorialistJul 7, 2025
Hi Reginay! Thank you for your cooperation and patience while we investigated this matter. We understand how upsetting the situation was, especially with the courier showing a signed proof of delivery that you didn’t recognize. While delivery issues are outside of our direct control, it’s always our responsibility to look into them thoroughly. With your confirmation, we escalated the case, and the courier’s investigation concluded in our favor—confirming the package was lost. Your refund has since been processed. Our team did their best to make this right, and we’d love the opportunity to serve you better next time.
Karen
The customer service took a while for a response but I did receive a credit
Response from EditorialistDec 13, 2024
Hi Karen, thank you for following up here and expressing your concerns. We see in our email threads that there's an ongoing discussion with you about this issue so please let us know if you're having difficulty seeing it. We've already provided the free return label so all you'll need to do is drop your package off at your local post office. We would love to hear back from you so we can resolve this matter as soon as possible. Your satisfaction is important to us, and we appreciate your patience during this process.
