Editorialist Reviews | Read Customer Reviews of editorialist.com

Editorialist Reviews | Read Customer Reviews of editorialist.com

Editorialist reviews

Showing 16 reviews with 2 stars · Clear filters

Carol
Dec 17, 2025
Never deal with a company that you…
Never deal with a company that you cannot reach by phone! I was sent an email that my order item was unavailable & that I could cancel, So I emailed cancel, as requested. A few hours later I get another email saying item was in stock. Plus the cost was more than buying direct from Bloomingdales. So no go with this on line retailer ever again.
Response from EditorialistDec 17, 2025
Hi Carol! We’re really sorry for the confusion regarding the messages you received. Our system automatically sends an “unprocessed order” notification if an order isn’t processed within 4 hours. Our purchasing team works hard to fulfill all orders as quickly as possible, which in this case caused some mixed signals. Upon checking, the unprocessed order notification was sent to you on December 1, 2025, at 8:02 PM (EST), and your cancellation request came in on December 2, 2025, at 6:30 PM (EST). By that time, your order had already been processed. We sincerely apologize for any frustration this caused and appreciate you bringing it to our attention. Your feedback helps us improve our processes to make sure this kind of confusion doesn’t happen in the future. Thank you for your understanding.
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Francine F.
Nov 10, 2025
Order# 67300467
Order# 67300467 Valentino Garavani Embroidered Denim Jacket Size: 44 $4035.0 Shipped By: Farfetch This jacket I recently ordered has NOT arrived, but your website shows it was delivered! The scarf I ordered at the same time arrived last Friday 11/7, which was the day my jacket was scheduled to arrive. Please help locate my jacket. It's frustrating, if not impossible, to reach Customer Support @ Editoralist. This is an expensive jacket, so I'm extremely concerned it was lost or misdelivered to the wrong house. Also, I ordered a 44, and there was low inventory on in that size. Please research this delivery (Farfetch), and contact me asap with any information you can provide. Thank you, Francine Friend 1315 S. Madison St. San Angelo, Texas USA 76901 (325) 276-0971
Response from EditorialistNov 11, 2025
Hi Francine! Thank you for sharing your feedback. We’ve reached out directly via [email protected] with an update regarding your jacket delivery. As this is a public platform, we kindly suggest not sharing personal information such as your address here. Please check your inbox and spam folder for our message, as all recent updates about your order have been sent there. We look forward to assisting you further via email.
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S K.
Oct 21, 2025
Sloppy systems expose customers to risk of loss or theft
As other people have noted in their recent reviews, beware that Editorialist has issues with its tracking systems and fraud detection. High end stores such as Neiman Marcus, Nordstrom, Bloomingdales, etc. - where Editorialist often get their products - have sophisticated systems that double and triple check for discrepancies to protect their customers. Because of sloppy systems at Editorialist, the customer is at risk and unprotected if anything goes wrong. It's better to ensure your expensive purchases arrive safely by buying them direct from more reputable sources than Editorialist.
Response from EditorialistOct 22, 2025
We’re sorry to hear about your experience and appreciate your feedback. We’d like to check this for you, however, we’re unable to locate any order under your name or details. Please reach out to our support team at [email protected] with your order information so we can review this and assist you directly. Your satisfaction is important to us, and we’d like the opportunity to help resolve any concerns.
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Shopper
Aug 22, 2025
Upset but impressed with their honesty
This morning, I ordered 2 pairs of rudsak shoes which were advertised on the website as free returns. Just a few hours later, I received an email saying that these items are actually final sale and asking if I still wanted to proceed with the order. As I bought two different sizes to get the right fit, I obviously declined and instead cancelled the order. Although I am upset that I can't order these shoes which I very much wanted to do, as well as annoyed at editorialist for the mistake on the website which did allow for returns, I am impressed with them for at least notifying me about the change and asking if I still wanted to proceed (hence the extra star)
Response from EditorialistAug 25, 2025
Hi! Thank you for sharing your honest feedback. We’re truly sorry to see that your order didn’t work out as expected. At times, certain items may become final sale, especially when they are last in stock or marked down, and if this is not clearly reflected at checkout, we make it a priority to inform our clients before processing the order. We sincerely appreciate your understanding and will share your feedback with our team to help improve this process moving forward.
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Noah B.
Feb 9, 2025
I ordered a pair of easter jordan 5s…
I ordered a pair of easter jordan 5s and they havent gotten delivered yet and ive been waiting for like a month already and i want my shoes alreadyyy
Response from EditorialistFeb 11, 2025
Thank you for bringing this to our attention. Unfortunately, we couldn’t find any orders under your name or related information in our system. To better assist you, could you please reach out to our customer support team with your order number or the email associated with your order? You can contact us at [email protected], and we'll be happy to look into this and provide a solution promptly. We appreciate your patience and look forward to resolving this for you!
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Maejor B.
Jan 1, 2025
I have been emailing them over and over…
I have been emailing them over and over for tracking details it have been 4 days since I made my order and no tracking details
Response from EditorialistJan 2, 2025
Hi Maejor, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Upon checking, your order was shipped on December 29, and a shipping notification was sent to your email. We’ve also been in touch via email to confirm the shipping address and are currently awaiting your response. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team at [email protected]. We’re here to help and will work to resolve this as quickly as possible. Best regards,
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Kevin T.
Nov 2, 2024
False Advertisement
Clickbait, website advertise Marshall Stanmore iii Bluetooth speaker - black for $200 47% off! Click shop redirected to Nordstrom and no discount.
Response from EditorialistNov 6, 2024
Hi Kevin - thank you for sharing your feedback with us. We've fixed the issue you pointed out and are working hard to ensure discrepancies like this one don't happen again! We work with our merchant partners to get the most accurate product information, but sometimes issues like this slip through the cracks. If you see any other issues or have any questions, please let us know by emailing us at [email protected] and our Customer Service Team will be happy to assist.
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Arthur M.
Oct 24, 2024
A lot of good brands and a wide…
A lot of good brands and a wide selection for clothing. That's as far as the good goes. I have not once in my entire life since gaining internet access at age 8 found a website more infuriating than this one. Go to filter and try writing in the brand you wish to find and it will take at least 10 seconds for it to react if it does at all. Wanna know what makes it even better? It's not alphabetically sorted either :) Pictures take ages to load, sometimes pages stop working altogether and despite my interest for the clothes I called it quits after 15 minutes. Actual 2010 technology and what an headache inducing experience it was. Wonder what sizes are in? Sorted as S, XL, L, M, XXL and XXXL. Wonderful! Matches the rest of the nonsensical design. Who designed this site? Really, who? Good grace.
Response from EditorialistOct 28, 2024
Hi Arthur - Thank you for sharing your thoughts with us. We're truly sorry to hear about your frustrating experience on our website. We aim to provide a seamless shopping experience, and it's clear we fell short in your case. Your insights on the filtering options and loading times are incredibly helpful. We're actively working on improvements to address these issues, and your feedback will guide us in making meaningful changes. If you have any more suggestions or specific concerns, please don't hesitate to reach out at [email protected]. We'd love to hear from you and make your experience better. Thank you for your understanding, and we hope to earn your trust back in the future.
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