EditorialistReviews of editorialist.com

I was sent the wrong jacket and have been going back and forth with Editorialist trying to get it resolved for the last 2 weeks. Not only am I still not able to send back the wrong jacket, but the jacket I wanted and ordered is no longer available. There has been 0 support from Editorialist on this issue and I would not advise anyone to order from this website. They should be held accountable for their "partners" and I should not have to wait for their "partner" to refund them before I get my money back from Editorialist. I paid Editorialist $800 and trusted them with my order but apparently they are not concerned with customer experience or loyalty to cover the refund upfront.

I tried to purchase a pair of shoes from Editorialist. They had the item listed for about $200 lower than the website they were going to source from. I assumed they might have just have their own pricing and placed the order. They sent me an email saying the item is no longer available and they never responded to my ticket regarding the items availability because I can see the item is available from the source. Editorialist also changed the price of the listing to match their source after telling me the item is not available. So I cancelled the order from Editorialist and ordered from Giglio (the source) directly. The shoes arrived today, same exact size and color. Editorialist make a mistake on their listing price and did not want to honor it so they lied about the availability of the item. They could’ve apologized for mislabeling the item and asked if I’m still interested in fulfilling the order with the correct price, which I would’ve accepted. EDIT: Editorialist reached out via email and explained that they would’ve honored the price but they were waiting for a restock from Giglio so the system automatically cancelled my order. There was no need to wait for a restock because my item was available at the time. I know because I BOUGHT it directly from Giglio after canceling my order with Editorialist.

I ordered a pair of Ralph Lauren linen navy pants that were over $1,000, and after delayed shipping, I received a notification they were sent. They finally arrived. After a week, I had time to open the box and try them, which is when I discovered they were not linen, and not navy. The only correct detail was the brand. I initiated a return on Saturday and received an automated message that I should get a return label in 24 hours or so. As of Monday morning, I had still not heard back, so I emailed them. It's now Monday afternoon, and still no contact. There is no number to call them, and I'm getting close to the end of the return window later this week. I'm writing this review in hopes someone sees this and triggers the correct process for my order. I would expect much better service for a high price item.

Ordered an Alice and Olivia coat. Unfortunately it is too big. Impossible to get a return initiated. In an endless loop of emails that say the same thing. Afraid we will miss the return window because of the run around.

They received my return 11/26 and have not done the return nor responded to 5-6 emails sent. No one contacts you. And no phone number to call. I won't be buying here ever again. I will contact my credit card company to have them take action soon.

VERY UNHAPPY. I ordered a trench coat that I really wanted and it was very low stock everywhere I looked. Editorialist seemed like a great option and I was excited to get what I ordered. Order processing took a few days but then finally when tracking was available, not long after I received a message my order had been delivered. I went to my door and no, it was most definitely not there. So then I went back to my computer to check the tracking and the order had been delivered to MONTAUK, NY! My address is in MICHIGAN. I wrote to customer service with this information and it took more than 24 hours for them to respond. When they did, they promised me they'd find out what went wrong. A day or so later, after prodding from me, they wrote back again and apologized as there was a "technical error" (oh really?) with the order and they would have to process a refund. Fine. So then I waited to hear more and a few days later, I received an email that they were waiting for me to return the item that I never received before they could process the refund. Frankly, their language was unclear, so I wrote back asking for clarity on if they were actually waiting for the item to be returned or proceeding to process my refund, which they said would happen in 3-5 days. That was 10 days ago. Still no refund. I wrote to them again and now I haven't had a response to two consecutive emails. I definitely won't be using them again and at this point, I'm hoping I won't have to resort to legal action to get my money back. Fraudulent. Companies are only as good as their customer service when things go wrong. This is a FAIL.

they send my package to different address and now they don't respond to me

I placed an order 2 and a half weeks ago that is still "awaiting transit details." I have reached out for "support" and have received a lot of "rest assured." Well I am not rested or assured. I would like to be reimbursed asap as I do not feel comfortable paying for something that is lost. That is on them.