EditorialistReviews of editorialist.com

Response from EditorialistOct 6, 2025

Hi Daley, Thank you for sharing your feedback, and we’re sorry to hear about your experience on our website. Upon checking, we can confirm that your order was successfully placed with us and currently has an ongoing return in process. It’s possible there was a bit of a misunderstanding during checkout. If you have any questions or need assistance, please don’t hesitate to reach out to our support team at [email protected] — we’ll be happy to help.

Response from EditorialistSep 22, 2025

Hi! Thank you for taking the time to share your feedback and bring this to our attention. We’re very sorry to hear about your experience and the confusion it caused. To clarify, this is not a system glitch. When we are unable to process an order within 4 hours of it being placed, we proactively notify our clients that the item is still unfulfilled during this time. We completely understand how frustrating this situation was, especially after you had already chosen to cancel. Please rest assured that your feedback has been shared internally, and we are working to improve our communication and system notifications so experiences like this are clearer and smoother in the future.

Response from EditorialistJul 28, 2025

Hi Mikel! Thank you for sharing your feedback, and we're truly sorry to hear about your experience with the damaged hat. Please know that damaged items are absolutely exempt from our final sale policy, and we're actively working on your return. There has been a slight delay in processing the return label due to the weekend, but rest assured our team is on it. We’ll be sending the return label to your email as soon as it's available — likely today. We appreciate your patience and the opportunity to make this right. Your satisfaction is important to us, and we’re here to ensure this is resolved smoothly.

Response from EditorialistJul 7, 2025

Hi Eadie! We’re really sorry to hear about your experience and truly understand your frustration. This is definitely not the kind of service we want to provide. We tried searching for your order using the name attached to this review and other keywords, but unfortunately, we couldn’t locate it in our system. Please reach out to us at [email protected] so we can help right away. We’ve also flagged this to our support team so any incoming messages from you will be prioritized. Looking forward to hearing from you and getting this sorted.

Response from EditorialistJun 9, 2025

Hi Hassie! We're truly sorry to hear about your disappointing experience, especially with your birthday plans in mind. We completely understand how frustrating it is when an order doesn’t arrive on time—especially for a special occasion. We want to assure you that we are not a scam. We’re a legitimate company, and we take claims like this very seriously. Our goal is always to provide high-quality service and support, and we sincerely regret that your order fell short of that expectation. After reviewing your case, we found that your package was lost in transit—a situation that unfortunately is out of our control but not something we take lightly. Once this was confirmed, we processed your refund right away. The 5–7 business day timeframe is due to standard bank processing times, not delays on our part. We've also sent you a receipt confirming the refund on our end. We genuinely hope you’ll reconsider your review, as we’ve done our best to resolve this matter promptly and fairly. Your feedback is important, and we’re always striving to improve.

Response from EditorialistMay 20, 2025

Hi! We’re truly sorry to hear about your experience and completely understand how frustrating this must be. Please know that we take matters like this very seriously, and this is not reflective of the service we aim to provide. We’ve reviewed our system and believe we may have identified your order. Our team has already reached out to you via our official support email ([email protected]) to confirm if this is the correct order and to clarify that a refund has already been issued. If this is not the correct order or if you haven’t received our email, please contact us directly at [email protected] with your order number and include "Urgent Return Refund for order [your order number]" in the subject line so we can assist you without delay. We’re committed to resolving this promptly and ensuring your return is handled appropriately.

Response from EditorialistApr 7, 2025

Hi Bella! Thank you for the kind words! we're really glad we were able to help and that everything was resolved smoothly for you. Your feedback is valuable—it helps us continue improving our service and ensures we’re meeting our clients’ expectations. Thanks again.

Response from EditorialistMar 24, 2025

Hi Todd, We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it is to see your order get canceled, and we deeply regret the situation. Please note that since the order wasn’t confirmed, you were not charged—the amount was simply on hold and automatically reversed once the order was canceled. We are actively working on improving our inventory system to prevent similar issues in the future. We also sent you an email as part of our effort to resolve this, as your satisfaction is our top priority. We hope to hear from you soon and have the opportunity to regain your trust. Feel free to reach out if we can assist you with anything else. Best Regards, Editorialist Customer Support Team