EcosusiReviews of ecosusi.com

I had a bad experience with Ecosusi. I ordered a pair of shoes and a purse but they sent me the wrong size of shoes. The website said free returns on anything and that they would cover shipping costs if it was their mistake. I understand that mistakes happen, but I should be able to return or get my money back since they sent me the wrong item. I contacted their service email and asked to return the shoes twice, and they responded to me but ignored that I wanted to return them in their responses. They asked my foot size and if I tried the shoes on. They also said that the size on the shoe is not true, the actual size is the one I ordered. I thought these comments were irrelevant to what I wanted. I found this strange. I also found the format of the emails to have mistakes in them, which is a red flag to me. The emails were not rude, but they were not polite either (no apologizing for the mistake or helping me return the item). I really don't like giving bad reviews but I wanted to share my bad experience just so that others can be aware of this issue.

Awful customer service. Wanted to return an item - contacted the email adress given and was told where to send it - I would have to pay £25 postage, but they would be refund me. Returned the bag to the address (in China). No refund. 6 Months later the package comes back. Awful. Don't recommend, and won't buy from them again.

They sent me the wrong item without tags and refuse to send the correct item or refund the cost of the item. Horrible customer service.

Dreadful customer service! Honestly felt treated like stupid!

I still haven’t received it

I ordered shoes according to the size guide they have on the website. The shoes happen to be a little too small but enough to scratch my heel painfully. I contacted the customer service and they told me to send them back to China, tracked from the UK, at my own expense, then I'll receive a refund. I bought the shoes on a 20% off sale and by the time I received my refund they were likely not going to be on sale anymore, so I'd be paying the expensive tracking postage to China and the extra 20% on the shoes if I wanted a bigger size. Personally this has been my worst online shopping experience, I don't buy shoes often and when I do I try for good quality and fit so this has been quite dissapointing. The expense I'd need to go through to get a size bigger is not worth it in my opinion.

Ten days after receiving my Ecosusi bag as gift, the clip on the shoulder strap broke into pieces. I contacted customer service with photos and a request to replace the strap, or at the very least, the cheap metal clip. It was refused. Cheap product and not warranted by manufacturer. I was forced to buy a new strap and during checkout asked if I wanted to "TIP" the customer service team! Unbelievable.

La commande n’a pas été reçue, la somme bien débitée. Aucun moyen de les joindre, je pense que c’est une arnaque