EcosusiReviews of ecosusi.com

I spent £80 pound on a bad I never received. The delivery company is telling me I need to speak to the retailer, the retailer is telling me I need to speak to the delivery company. It's been over a week since the supposed delivery and I'm getting no answers.

I ordered a bag against my better judgement and it got stuck at the border “apparently”. Zero way to contact the shipper (no contact info on shippers website, not contact info for shipper in Ecosusi’s we site), zero response from the company to my emails. The phone number on Ecosusi’s website goes nowhere. I then went back and looked at their insta posts and there are lots of complaints about poor customer service and no responses from the company. These bags are cute, but this company doesn’t give a F about its customers. Don’t bother. Its been two months, still nothing. I’ve contacted my bank and put a complaint in.

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel the order as many reviews say the bags are poor quality anyways which should not be the case considering the price.

Entire latch snapped off the first time I ever used it and all it had in it was a normal laptop. Nowhere on the site to write a review. Absolute garbage I'm incredibly pissed off

Weeks and weeks of emailing the company about the poor quality of item received and item not being as described - NO REPLY. No quality. No service. Scam. Buyer beware of this company.

I bought a backpack as a gift from ECOSUSI. the bag arrived damaged. completely squashed. I sent photos to ECOSUSI and was told they will replace the bag. That was a month ago and I have sent a follow up email asking when I can expect replacement and never heard from them again.

The product broke due to poor quality within a year of normal use. I didn't carry anything heavy in my backpack, but the vegan leather is tearing apart around the strap. The material cannot sustain any weight put on. I would to customer service, but their replies made no sense and felt like it was written by a robot, because the didn't seems to actually read my emails, and they didn't reply to the questions i asked. First they offered to replace the bag, but when I accepted that offer, it turned out they would only give me about a 60% discount on a new bag. The bags are cute on pictures, but they will not last very long, so I don't think they are worth the money

THIS IS YOUR WARNING! Don’t buy from this site! Just a negative experience overall. Package was undeliverable which have never happened to me and took 7-9 emails to even get a reply back.