EcosusiReviews of ecosusi.com

I am only giving 1 star as I cannot give zero stars. This company is a scam - I have been asking for almost a month for the address to return a product I purchased as I am not happy with it and they just ignore my emails - on one occasion offering me $20 and I keep (and pay) for the product that I don't want. Their website states a return and refund policy - this is a lie. They also state Australian customers can return to their Sydney warehouse - also a lie. Do not buy from this company. Their product is also not worth the money spent, hence the reason I wanted to return it. Scam company.

Horrible quality. Had the bag under a year and strap has broken. I paid alot of money for it. Lesson learnt. Think twice before buying.

It only gets a 1 star cause that is the lowest I can give. If you are looking for bag that's eco-friendly, look somewhere else. Looking for good customer service when your stuff gets returned to China, again look somewhere else. These people scammed me of my money and they took the two bags I ordered from me. I ordered on Amazon the same bags and they arrived broken. Like seriously I ordered 4 bags and only 1 was in good condition. Customer service wouldn't refund me my order and told me they could have it sent and delivered today. That was 3 days ago. Save yourself the trouble find a cuter bag somewhere else.

This is a scam company. I spent $117 on a backpack and when it arrived, it was wrapped in packaging with Chinese writing all over it, it had clearly just come directly to me from a Chinese factory. I returned the bag (after the seller agreeing to it via email), but once I paid for shipping to send it back, they never refunded my money back, and they stopped responding to my emails. You can get an equivalent bag from AliExpress for $10. The quality is terrible and stitching is asymmetrical. Don’t waste your money with this scammer like I did.

I would give them zero star if there is an option. I bought the bag for my daughter even though I never heard it before. She picked it. Not like the picture on their website, the quality is terrible. The straps are not lined up properly. I called the phone number listed on the website, but it is not available. Emailed them, never received any response. Horrible customer service and products. Don’t waste your money!!!

The bag is lovely and unique on first look but the quality is awful! Very cheaply made. The main zip and internal pocket zip do not work! The button fastners also do not stay shut even with nothing in the bag. I contact the company to return the item for a refund and had a reply straight away asking for photographs and a code. I sent these straight back and have heard nothing since(one week later) I have emailed 3 more times and have been ignored. I have now taken this further with PayPal for a full refund . Do not buy from this company! Their products look better on the website than in real life and customer service is non existent and shocking!

I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was traveling to another continent they only had 2 plastic bags and one thin piece of paper width cardboard covering the bag. The second bag had a wonky buckle that didn't line up with the other buckle and it should have never passed quality control. The quality of both items was so so, they were made of a plastic-y type of material that felt fake and probably wouldn't age well. I had to return both items and the whole thing was a massive waste of time. Order your items elsewhere!

Vraiment pas de communication avec le service client, quasi inexistant. Voilà plusieurs mois que j'ai commandé, la première fois ça a mis un mois, je les ai relancé parce que pas de livraison en vue, il a fallu plusieurs mails et une plainte ici pour qu'ils m'annoncent que les bottes que j'avais commandé n'étaient pas disponible dans la taille demandée. J'ai enfin eu un remboursement en insistant. Depuis, j'ai voulu retenter, j'ai pris les bottes dans la taille d'au dessus et un sac. Le sac est super, par contre pour les bottes, j'ai reçu 2 chaussures du pied gauche. Importable, pas de news du service client qui est pourtant bien averti, plusieurs fois par mail toujours, je n'ai eu ni remboursement, ni proposition de chaussure droite pour pouvoir porter ma paire. Le pire dans tout ça, c'est qu'ils m'ont demandé au moins 5 fois par mail d'évaluer ma commande depuis la livraison, et c'était chose faite. C'est scandaleux. Les produits ont l'air magnifiques, mais finalement, fuyez ... Commande #113425