Ryan H.
Sombre Vintage Briefcase
I bought my daughter the Sombre Vintage Briefcase as a gift. The bag looked great but she couldn't figure out how to keep the bag flap closed when in use and didn't mention it to me. When I asked her why she wasn't using the bag she explained and upon investigating I discovered the bag wasn't actually complete and was missing some parts on the closure straps. I contacted ecosusi, sent them some pictures of the bag, and they happily sent me a replacement bag which works as expected now. It had been several months after I originally purchased the bag so I was pleasantly surprised that they didn't give me any grief about not having contacted them sooner. So I'm a bit disappointed that we received a dud at first but I'm very happy with the customer support we received and the final product. The bag looks great and my daughter loves it. She uses it has her high school backpack and it looks so much nicer and cooler than a standard backpack which costs just as much if not more.