DAVID
Poor Customer service
Sorry but I tried to call you and emailed you twice with no response. Item looks right color on add. Just need info to return for refund. Why don't you answer your phone?
Response from eBedding4youDec 3, 2021
Hi David, thanks for reaching out regarding your order and observations. We completely understand that color differences occur between what the manufacturer provides us and what is actually received. We unfortunately are unable to ask for samples of every product to verify the details, as we have trust in our vendors that they provide accurate information. With that being said, and in your case, we are very sorry for the discrepancy. We have issued a full refund and ask that you dispose or donate your item as you deem appropriate. Thank you for your understanding, patience, and cooperation. When you receive a request to provide a review of our company, we would appreciate you passing on our responsiveness (within 24hrs) to your issue and a resolve to your satisfaction. If you have already provided a review, we would love for you to update that review with this new information. If we can do anything for you in the future, please don't hesitate to ask. Thanks for being a fantastic customer.


