EazeReviews of eaze.com

Honestly, if I could give them a zero I would, and I would highly encourage anyone who is complaining on this platform to complain across multiple platforms including the BBB--seriously. This company is a repeat offender and is most consistent in business at being unaccountable. I've literally been giving feedback to this company since 2018---yes that's right--3 years. I thought today, hey let me give them a chance, after 3 years, something must be better right?! Wrong. This last issue is the reason why I am now sharing my feedback: I ordered from Eaze spending $393 for a delivery at 8:08PM on Saturday 3/20/21. The order was initially set to be delivered and was communicated to me to be delivered between 9:20 and 9:45, then the order updated with a time after 10PM, which was then confirmed by the customer service representative, that the order would indeed be coming after 10PM, which is not legally compliant. Then the order was cancelled, once everyone caught up to the fact that it was not legal---but this was only after I outreached personally to them. In addition to this negligence and misrepresentation, the customer service representative left the conversation after saying I was not "fully charged" for an order that never arrived. This is simply fraud. Fraudulent. Negligent. Incompetent. Avoid at all costs.

Hey all - quick PSA. Apparently when you refer your friends, their name and phone number (and who knows what else) get sold to some spam artist, and they will get weird spammy text messages day after day. Half are “eaze” related, the other half are mystery links to “URGENT” Amazon orders that “need to be reviewed.” Can’t say much about their service, but their marketing is trash and they need to be stopped.

I received an expired (exp. date printed on back) vape cartridge. The oil inside was separated and clearly looked rancid. Customer service reps had the audacity to tell me that this printed date wasn't an expiration date but a mere suggestion from the manufacturer and they would not replace the product. Why is this giant delivery service selling expired products and pretending like that's normal? This has the potential to be dangerous. AVOID, GRASSDOOR HAS GREAT CUSTOMER SERVICE and first time deals too!

The service is unreliable, orders can be canceled moments before delivery after you've been waiting. Live chat does not have the power to help. Small credits can be issued for your inconvenience but they can't or won't do anything to help you get the order that was minutes from delivery before it was cancelled. I wish they still cared about their customers, I'm afriad that those days are past.