EastwoodReviews of eastwood.com

I have purchased from Eastwood for several years. Bought a Tig Welder, miscellaneous tools and plenty body supplies (paint, primer, etc.), I’m not one of their big customers. I had real good luck until this week. So much has gone wrong with this one order this week that would turn most people away certainly has turn me away! I recommend customers to purchase from other companies in this field, with the internet they are certainly better companies to deal with. I know that I will be purchasing from the better companies.

I placed an order online using a coupon code that the company sent me. Apparently the discount was simply too much for them to stay in business by honoring, so they cancelled my order. No big deal, right? Happens all the time. They then had the audacity to ask me to review the products that they refused to send me. OK, I reviewed them as 1 star with a 100% honest explanation of why I was rating them as such. How could it be rated any higher?? They cancelled the order and never sent them. I then get an email that they have moderated my review and removed it from the website. Absolutely horrible company, would never shop here again unless the deal is so good that they are obviously losing money on it.

Paid a ridiculous amount for 2nd day air on 7/11/24 to get the part by the weekend. I even called to make sure and the part didn’t arrive til late in the day on 7/16/24! On the website said delivery date will be 7/12/24… I also messaged them by email and I got no reply. This is not a good company and they don’t care about wasting the consumers money and won’t reply to you if they mess something up or if you need help. I do not recommend this company to anyone. Very poor communication and offer services at the consumers cost and cannot or will not be able to provide. Stay away!!!

I bought a QST-30/60 Scroll compressor Eastwood 10 months ago. We did a complete maintenance job on it at 9 months. A couple of weeks ago it started to continuously run and get very hot. It got to the point where it was unsafe and became a fire hazard. I contacted Eastwood on a Tuesday and they said someone would get back with me within 24-48 hours. That was not the case as it took a full week for someone to get back with me. They said they were going to escalate it to engineering dept but they never did. They finally said they will send parts out which I'm still waiting. I will be buying a different air compressor from someone local who can help me when there is a problem. I will never use Eastwood again.

Bought an item from Eastwood.com. Later discovered they also have an Amazon store and an EBay store. The exact same item was $92.99 plus about $15.00 shipping from Eastwood.com, $89.99 with free shipping from Amazon, and $74.99 with free shipping from EBay. Customer service response- they don’t match prices. THEY ALL ARE SOLD BY EASTWOOD! Good products, lousy way to do business.

Horrible experience. There video said to paint color at 15 PSI. Got horrible orange peel. After research found out the paint should be painted at 25-30 PSI. Reported issue. After weeks they finally admitted 15 PSI was wrong but no reimbursement. Had to sand everything down again taking ours and buy a second gallon of color. Ran into another nightmare on clear. Activator says 70-80 degrees. However, black paint in the sun gets way hotter than outside air temp. Horrible orange peel again. For a DIY shop they are not providing anything close to needed instructions and some instructions are flat out wrong. Avoid!

Trying to buy a paint gun, put my order in, got a message wanting for shipping quote, after 3 days I get shipping quote, I reply ship it. The next day I replied please ship the paint gun. I am still waiting for a reply

Ordered tools over 10 days ago, have not received shipping notification. The order status shows "processing". Eastwood sends me emails asking for a review. NOT impressed! If I ever receive the items I have purchased this will likely be my last order from Eastwood.