Nick
Customer Solutions Rep Bridgett to the Rescue!
I ordered two sets of four engine cleaning brushes (item no. 46035). The wire handle on one of them is 18" long. The shipping department used an undersized box, and they bent it at 90° so it would fit. They even distorted the box to make it fit. I called Customer Solutions and spoke to Bridgett. She said that she would reorder the brushes for me right away. She made a notation for them not to bend the long brush. I asked her for an Eastwood sticker, and she said that she would mail some to me separately. Bridgett is a superstar Customer Rep. She was highly professional, efficient, courteous, and patient. I know that she took the necessary steps to avoid having the same problem happen again. I could hear her keyboard clicking away as she was repeating what I was telling her. Thanks, Bridgett!
Response from EastwoodMay 4, 2026
Thank you for sharing your experience—we’re really sorry about the shipping issue, but glad Bridgett was able to turn things around for you. We’ll be sure to pass along your kind words to her—she’ll really appreciate it!



