Don F.
I orders a $300 welding clamp 3/30/25…
I orders a $300 welding clamp 3/30/25 and 5 days after I received it I got a sale email showing the price had dropped but didn’t show the price without clicking a link. A few days later I got around to checking and after clicking the link, it showed was now 1/2 price. I called customer service after I noticed it on 4/14 and was told they only honor a refund of the difference within one week of purchase. I asked them to escalate my complaint and the person sent me to a survey then was disconnected. I called back to talk to someone else but got the same person which told me the same thing. I was contacted by Eastwood and was offered the sale price and their apologies. I received the refund and will continue to do business with them.
Response from EastwoodApr 15, 2025
Hello Don, Thank you for reaching out and for bringing this matter to our attention. I’m truly sorry to hear about your recent experience and the inconvenience it caused. After reviewing your order and the timeline of events, we understand that you were unable to see the discounted price right away and contacted us as soon as you noticed the change. We appreciate your patience and persistence in following up. While our standard policy allows for price adjustments within one week of purchase, we recognize the circumstances and want to make this right. We will be issuing a refund for the price difference between your original purchase and the current sale price. You will receive a confirmation email shortly, and the refund will be processed back to your original method of payment within 5-7 Business days. We value your business and appreciate your understanding. Please don’t hesitate to reach out if there’s anything else we can do for you. Warm regards,